Jessica Hall
Brookdale,WA
Overview
10
10
years of professional experience
Work History
Kitchen Crew
Mcdonalds
01.2011
- Portioning food
- Wrapping food
- Store food in designated containers
- Cleaning storage areas to prevent spoilage
- Cooking foods according to menus, special dietary or nutritional restrictions or numbers of portions to be served
- Restock ingredients as needed.
Customer Service
Chicken Treat
01.2013 - 06.2013
- Managing Uber and Menulog orders
- Taking orders from customers
- Taking meals to tables
- Cleaning and Sanitizing
- Processing Customer Payments.
Supervisor
Chicken Treat
11.2020 - 04.2022
- Assisted upper management with daily operations to meet standards of service and quality
- Resolved customer complaints and reported issues to senior management
- Completed opening and closing duties to facilitate business operations
- Collaborated with team members to improve performance and implement training updates
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
- Delegated tasks to employees and monitored activities and task completion
- Supervised, motivated and led employees to maintain productivity and customer service levels
- Upheld company standards and compliance requirements for operations and cleanliness
- Stock ordering
- Assisting in stock take.
Multi- Skilled
Chicken Treat
04.2022 - 11.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Redeemed coupons to discount purchases.
- Maintained customer satisfaction with quick and professional handling of product returns.
Skills
- Customer-oriented
- Safety awareness
- Cash handling ability
- POS System Operation
- Price Identification
- Payment Processing
- Training and mentoring
- Cash Management
- Drawer balancing
- Food safety measures
- Creative Thinking
- Food Handler Certification
- Positive Attitude
- Decision-Making
Timeline
Multi- Skilled
Chicken Treat
04.2022 - 11.2022
Supervisor
Chicken Treat
11.2020 - 04.2022
Customer Service
Chicken Treat
01.2013 - 06.2013
Kitchen Crew
Mcdonalds
01.2011