Jessica Hamilton

Having worked for Drifta for 14 years, I have performed a myriad of tasks. Some were performed at the same time, or when required (staff absent)

SALES - 2015-Current

• Assisted customers in selecting appropriate products or services for their needs via phone or email.
• Collaborated with team members to develop effective sales plans.
• Advised customers on the latest product features and benefits.
• Monitored inventory levels and placed orders as needed.
• Arranged shipping using MYOB and StarShippit
• Entered new orders into MYOB and maintained current orders.
• Filing of new jobs to enter into the weekly schedule.
• Compiled reports on sales activity.
• Developed pricing proposals tailored to individual client requirements.
• Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
• Taken cash/card sales using Eftpos
• Answered product questions with up-to-date knowledge of sales and promotions.
• Adhered to company initiatives and achieved established goals.
• Recognized security risks to properly handle situations. I was responsible for WHS, monthly walk arounds to identify risk & suggest changes. Liaised with Work Cover to get best outcome for employees and the business.
• Ensured that all safety protocols were followed while working on the shop floor.
• Provided training to new employees.

CNC Operator - 2023 - Current

• Developed and maintained CNC programs for a variety of machining operations.
• Coordinated with CNC operator to ensure proper CNC program functionality.
• Performed offline programming using AUTOCAD
• Troubleshot and resolved CNC programming issues.
• Training existing employees on CNC programming
• Performed calculations, determined materials to be cut and translated instructions into AUTOCAD

Cabinet Maker 2010-2015 (Certificate III in Cabinet Making 2013)

• Fabricated cabinet frames using a variety of woodworking tools, including saws, routers, and jointers.
• Applied veneers to completed cabinet components prior to assembly.
• Installed hinges and drawer slides on cabinetry.
• Created shop drawings for all aspects of the cabinetry projects.
• Finished cabinetry with stains, paints, and varnishes.
• Kept work area clean throughout the day while adhering to safety protocols.
• Assisted other members of the team with various tasks as needed.
• Adhered to production deadlines.
• Monitored parts and supply inventory and proactively requisitioned items to minimize downtime.
• Worked independently on projects and tasks within carpentry team.
• Communicated with teammates and supervisors frequently to understand requirements and complete projects on time.
• Staff training

• Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
• Managed inventory levels to ensure timely delivery of goods while minimizing storage costs.
• Assisted in developing processes for receiving, storing and distributing materials according to established procedures.
• Collaborated with internal teams to coordinate shipments between multiple locations.
• Responded quickly to customer inquiries about order status or changes in schedules.
• Dispatched information to service providers to schedule freight movement.
• Prioritized work based on business demands and freight delivery times.
• Maintained records of damaged goods, backorders and applicable regulatory reporting.

• Organized and maintained filing systems, including electronic databases and records.
• Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
• Composed correspondence such as letters, emails, memos, reports and other documents.
• Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Provided assistance with the planning of events such as staff meetings or conferences.
• Scheduled appointments for senior management team members using Outlook calendar system.
• Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
• Developed and implemented safety policies, procedures and programs to ensure compliance with OSHA regulations.
• Conducted comprehensive on-site inspections of facilities to identify potential health and safety risks.
• Investigated workplace incidents and accidents, collected evidence, identified root causes and recommended corrective actions.
• Provided training on safe work practices for employees in accordance with OSHA guidelines.
• Maintained accurate records of stock levels and movements.
• Verified stock counts against digital data.

• Greeted customers, answered questions and provided information on products.
• Processed payments using cash registers and credit card machines.
• Maintained inventory of deli products such as meats, cheeses and condiments.
• Ordered supplies from vendors to ensure adequate stock levels in the store.
• Stocked shelves with merchandise and rotated product for freshness.
• Ensured that all areas of the store were clean and organized at all times.
• Assisted with unloading deliveries from vendors and stocking shelves accordingly.
• Trained new employees on proper food handling procedures and safety protocols.
• Monitored temperature control equipment to ensure freshness of food items.
• Weighed, measured and priced bulk items such as cheese, olives..
• Provided excellent customer service by promptly addressing any customer complaints or concerns.
• Adhered to all health codes related to food storage, preparation and presentation.
• Maintained a positive attitude while working in a fast-paced environment.