Jessica Hannagan
Summary
Dynamic Service Advisor with a proven track record at Mercedes-Benz Bunbury, excelling in customer satisfaction and complaint resolution. Recognized as Service Advisor of the Year Rural 2021, I leverage strong communication and organizational skills to streamline operations and enhance client relations, ensuring a welcoming environment and efficient service delivery.
Overview
8
8
years of professional experience
Work History
Service Advisor
Mercedes-Benz Bunbury
02.2018 - 05.2021
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
- Coordinated meeting room bookings, optimizing space utilization and accommodating diverse
- Updated office policies and procedures manual, ensuring compliance and up-to-date guidelines.
- Ensured welcoming environment for visitors, contributing to positive first impressions.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
- Assisted in organizing company events, contributing to team morale and cohesion.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
- Processed warranty claims for vehicles within a timely manner.
- Greet and check in all clients.
- Proficient in all Microsoft apps.
- Attended all relevant training and coaching courses.
- Assisted workshop in time management and bookings.
- Maintained and adhered to client confidentiality.
- Daily banking reconciliation.
- Daily invoice entry and reconciliation.
- Daily use of Department of Transport to ensure all vehicles are registered.
- Proficiency in Units.
- Barista course completed.
- Won Service Advisor of the Year Rural 2021.
Receptionist
Old Coast Road Chiropractic
02.2015 - 02.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Acquired extensive product knowledge to offer tailored recommendations.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Booked every client appointment adhering to their specific needs and requirements.
- Daily invoice entry.
- Daily banking reconciliation.
Customer Service Representative
Australind News and Post
01.2013 - 02.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Served customers through POS system.
- Completed Certificate 1 & 2 in Retail Services.
- Sorted mail and parcels into correct assortment.
- Completed general house keeping duties.
Education
Australind Senior High School
Australind, WASkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Attention to detail
- Excellent communication
- Service estimates
- Service recommendations
- Team player mentality
- Complaint resolution
- Goal-oriented mindset
- Customer relationship management
- Warranty claims process management
References
Len Van Vliet - Old Coast Road Chiropractic Centre
H - 9797 1600
Emily Hamilton - Service Manager - Mercedes Benz Bunbury
M - 0488 107 142
Timeline
Service Advisor
Mercedes-Benz Bunbury
02.2018 - 05.2021
Receptionist
Old Coast Road Chiropractic
02.2015 - 02.2018
Customer Service Representative
Australind News and Post
01.2013 - 02.2015
Australind Senior High School
Similar Profiles
SeungHeon HanSeungHeon Han
IT Service Desk Manager at Mercedes-Benz Korea, Mercedes-Benz Financial Service Korea, Mercedes-Benz Mobility KoreaIT Service Desk Manager at Mercedes-Benz Korea, Mercedes-Benz Financial Service Korea, Mercedes-Benz Mobility Korea
RANAJIT ROY NANDIRANAJIT ROY NANDI
HR Talent & Development Manager at DAIMLER / MERCEDES-BENZ GROUP | Athlon International BV. (Mercedes Benz Mobility AG)HR Talent & Development Manager at DAIMLER / MERCEDES-BENZ GROUP | Athlon International BV. (Mercedes Benz Mobility AG)
Vincent RoeVincent Roe
Service Lot Manager at Mercedes-Benz of LittletonService Lot Manager at Mercedes-Benz of Littleton
Nancy HrivnakNancy Hrivnak
Service Advisor at Hertrich of Elkton CJDRService Advisor at Hertrich of Elkton CJDR
Eric Van DiggelenEric Van Diggelen
Service Advisor at Big Discount Tire ProsService Advisor at Big Discount Tire Pros