JESSICA HANSO
Perth,WA
Summary
Helpful professional with drive to provide remarkable guest service. Have been filling in for admin roles, reservation and duty manager at current job. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
The Cray Seafood and Grill Restaurant
02.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Front Office All Rounder/Shift Supervisor
Novotel Perth Langley
11.2022 - 12.2023
- Processed check-ins and check-outs, created reservations and processed special requests.
- Drove sales and maximized revenue by up-selling rooms and amenities.
- Assisted guests by displaying knowledge of hotel property, local attractions and hours of operation of hotel outlets and services.
- Monitored office supplies by checking inventory and placing orders.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
Hostess/F&B Attendant
Capitol Corp
05.2022 - 09.2023
- Taking reservations and catering to the on going needs of customers, answering questions and informing of accurate wait times
- Hosting corporate bowl functions as well as birthday parties
- Paying attention to detail and providing required assistance
- Taking care of Lost Property
- Ensuring a pleasant ambience and experience to all customers
Hostess Manager
Ibis Hotel
05.2022 - 11.2022
- Cultivated positive guest relations by managing information and orchestrating speedy service.
- Greeting and checking in all guest in the restaurant
- Managing TIL and payments/room charge
- Being helpful and friendly in catering to guest needs
- Patiently listening to any complains and further attempting to help the guest with the same or suggesting the right person to help
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
Analyst/Training Coordinator
KPMG International
03.2021 - 04.2022
- Documented procedures and business processes and shared information with appropriate stakeholders
- Educated staff on organizational mission and goals to help employees achieve success
- Conducted and hosted all levels training for employees
- Co-ordinating with trainers and employees for a smooth development process
- Creating weekly and monthly dashboards
Sales Representative
Club Mahindra Holidays
01.2019 - 01.2020
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Implemented brand marketing and sales campaigns.
Hostess
Sales And Marketing Events
01.2019 - 01.2020
- Collected information from arriving customers to seat groups or place them on waitlist.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Documented reservations and communicated changes to guests.
Cafe All Rounder
Globe Coffee House
02.2017 - 12.2018
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Master of Business Administration - Global Studies
Curtin University
Perth, WABachelor of Commerce -
Smt. M.M.K College of Commerce & Economics
Mumbai, IndiaDuruelo Convent High School
Mumbai, IndiaSkills
- Customer service: Being patient with clients and solving their queries in a friendly manner
- Managing accounts and payments
- Working in a team as a cooperative and helpful team member
- Efficiently working under pressure during busy days
- Hardworking, Fun loving, easy going and a quick learner
- Excellent Communication
- Cultural Awareness
- Interpersonal Communication
- Attention to Detail
- Active Listening
- Training and Development
- Flexible and Adaptable
- Problem-Solving
Timeline
Restaurant Manager
The Cray Seafood and Grill Restaurant
02.2024 - Current
Front Office All Rounder/Shift Supervisor
Novotel Perth Langley
11.2022 - 12.2023
Hostess/F&B Attendant
Capitol Corp
05.2022 - 09.2023
Hostess Manager
Ibis Hotel
05.2022 - 11.2022
Analyst/Training Coordinator
KPMG International
03.2021 - 04.2022
Sales Representative
Club Mahindra Holidays
01.2019 - 01.2020
Hostess
Sales And Marketing Events
01.2019 - 01.2020
Cafe All Rounder
Globe Coffee House
02.2017 - 12.2018
Master of Business Administration - Global Studies
Curtin University
Bachelor of Commerce -
Smt. M.M.K College of Commerce & Economics
Duruelo Convent High School
Similar Profiles
HARJAP SALHHARJAP SALH
Restaurant Manager / Assistant Restaurant manager at Finz Seafood and grill Restaurant, Wai hospitality, QueenstownRestaurant Manager / Assistant Restaurant manager at Finz Seafood and grill Restaurant, Wai hospitality, Queenstown
Lacey LeeLacey Lee
Server and Hostess at Kyra Restaurant Seafood And GrillServer and Hostess at Kyra Restaurant Seafood And Grill
Elizabeth HelyElizabeth Hely
Sales & Events at Bristol Seafood Grill Creve Coeur, J. Gilbert's Steaks & Seafood, and Bristol Seafood Grill in O'Fallon, MOSales & Events at Bristol Seafood Grill Creve Coeur, J. Gilbert's Steaks & Seafood, and Bristol Seafood Grill in O'Fallon, MO