Jessica Hartin
Griffin,QLD
Summary
Background includes administrative, management, and customer service experience. Knowledgeable about restaurant business processes and requirements.
Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction. Reliable and Trustworthy.
Overview
7
7
years of professional experience
Work History
Restuarant Supervisor
Ariala Kippa-Ring
11.2018 - Current
- Admin Duties. Creating Booking's/Use of a Booking System. Taking Booking's via Phone, Email & Facebook Message in a professional manner
- Reduced response time by managing high call volumes while maintaining a professional demeanour under pressure.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised & Trained Staff
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Handled customer complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
Bartender
Redcliffe Dolphins
06.2023 - 12.2023
- Delivered outstanding service and engaging in friendly conversation.
- Streamlined inventory management, accurately tracking stock levels to minimise waste and control costs.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
Restaurant Manager
Jayliano's Brookside
04.2021 - 09.2021
- Managed all Front of House Duties, Maintained Hygiene Control
- Correctly calculated inventory and ordered appropriate supplies.
- Onboarded new employees with training and new hire documentation.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Organised Roster's, Job Cards and delegating tasks for staff members
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
Customer Service Officer
Australia Post
12.2020 - 04.2021
- Mail sorting, Processing bill payments
- Increased accuracy in mail-sorting activities through careful attention to detail when reading addresses or identifying zip codes on packages or letters.
- Delivered exceptional customer service while managing long queues during busy times, effectively minimizing wait times.
- Used automated mail processing equipment to sort and collate mail.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
Front of House Staff Member
Cactus Jacks Restaurant
06.2020 - 01.2021
- Reduced wait times for customers by efficiently managing tables turnover rates during high-volume shifts.
- Maximized revenue potential during peak hours by effectively upselling menu items and promoting specials to customers based on their preferences.
- Utilized POS system to receive and process food and beverage orders.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
Front of House Wait Staff Member
Baan Phaya Thai Restaurant
09.2016 - 07.2019
- Worked across 4 Restaurant Location's
- Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery of meals.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved customer complaints
Education
No Degree - Cert 3 - Individual Support
Quest College
12.2016
YEAR 12 -
MUELLER COLLEGE
City, State01.2016
Skills
- Staff Management & Supervision
- Operational Efficiency and Management
- Following Restaurant policies and procedures
- Conflict Resolution
- Time Management
- Order Management
- Exceptional customer service
- Holds RSA & RSG
- Customer Service
References
- Aline Clince, Current Work Colleague (Ariala Kippa-Ring): 0412694648
- Steve Sales, Former Restaurant Manager Ariala & Jayliano's stores: 0421259996
Timeline
Bartender
Redcliffe Dolphins
06.2023 - 12.2023
Restaurant Manager
Jayliano's Brookside
04.2021 - 09.2021
Customer Service Officer
Australia Post
12.2020 - 04.2021
Front of House Staff Member
Cactus Jacks Restaurant
06.2020 - 01.2021
Restuarant Supervisor
Ariala Kippa-Ring
11.2018 - Current
Front of House Wait Staff Member
Baan Phaya Thai Restaurant
09.2016 - 07.2019
No Degree - Cert 3 - Individual Support
Quest College
YEAR 12 -
MUELLER COLLEGE