Summary
Overview
Work History
Education
Skills
References
Timeline
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Jessica Hartin

Mango Hill ,QLD

Summary

Background includes administrative, management, and customer service experience. Knowledgeable about restaurant business processes and requirements.

Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction. Reliable and Trustworthy.

Overview

9
9
years of professional experience

Work History

Restaurant Manager

Ariala
Kippa-Ring
11.2018 - Current
  • Admin Duties. Creating Booking's/Use of a Booking System. Taking Booking's via Phone, Email & Facebook Message in a professional manner
  • Reduced response time by managing high call volumes while maintaining a professional demeanour under pressure.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Supervised & Trained Staff
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximise team agility and performance.
  • Handled customer complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimising discrepancies.
  • Social Media assistant

Bartender

Redcliffe Dolphins
06.2023 - 12.2023
  • Delivered outstanding service and engaging in friendly conversation.
  • Streamlined inventory management, accurately tracking stock levels to minimise waste and control costs.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.

Restaurant Manager

Jayliano's Brookside
04.2021 - 09.2021
  • Managed all Front of House Duties, Maintained Hygiene Control
  • Correctly calculated inventory and ordered appropriate supplies.
  • Onboarded new employees with training and new hire documentation.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Organised Roster's, Job Cards and delegating tasks for staff members
  • Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilisation.

Customer Service Officer

Australia Post
12.2020 - 04.2021
  • Increased accuracy in mail-sorting activities through careful attention to detail when reading addresses or identifying zip codes on packages or letters.
  • Delivered exceptional customer service while managing long queues during busy times, effectively minimising wait times.
  • Used automated mail processing equipment to sort and collate mail.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.


Front of House Staff Member

Cactus Jacks Restaurant
06.2020 - 01.2021

Front of House Wait Staff Member

Baan Phaya Thai Restaurant
09.2016 - 07.2019

Education

YEAR 12 -

MUELLER COLLEGE
Rothwell, QLD
01.2016

Skills

  • Staff Management & Supervision
  • Operational Efficiency and Management
  • Following Restaurant policies and procedures
  • Conflict Resolution
  • Holds RSA & RSG
  • Customer Service
  • Staff scheduling
  • Hospitality management
  • Staff training
  • Team coordination

References

References available upon request.

Timeline

Bartender

Redcliffe Dolphins
06.2023 - 12.2023

Restaurant Manager

Jayliano's Brookside
04.2021 - 09.2021

Customer Service Officer

Australia Post
12.2020 - 04.2021

Front of House Staff Member

Cactus Jacks Restaurant
06.2020 - 01.2021

Restaurant Manager

Ariala
11.2018 - Current

Front of House Wait Staff Member

Baan Phaya Thai Restaurant
09.2016 - 07.2019

YEAR 12 -

MUELLER COLLEGE

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