Jessica Harvey
Mountain View,Nsw
Summary
Caring Disability Support Worker skilled at working with individuals living mobility issues. Versed in daily living support, meal preparation and mobility assistance. Offers excellent interpersonal and communication skills developed through field experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Self Employed Services
12.2021 - Current
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles using advance lifter pro sling.
- Assist with bed transferring.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Drove clients safely to social activities and appointments.
- Maintained safety with tidy, clean and hazard-free home environments.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Retail Assistant
Best&Less
01.2021 - 08.2022
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Assisted customers with prompt and polite support in-person and via telephone.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Actively engaged customers to provide general assistance and information on store merchandise.
Store Manager
Lorna Jane
10.2019 - 09.2020
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Store Manager
Adairs Retail Group
06.2018 - 10.2019
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Devised processes to boost long-term business success and increase profit levels.
Commercial Assistant
Matt Blatt
08.2016 - 10.2018
- Created, edited and forwarded spreadsheets and documents.
- Designed optimized filing system for office to maximize efficiency.
- Conducted market research and analysis to create detailed business plans on commercial opportunities, business development and expansion.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Negotiated contracts and product prices by collaborating with vendors and developers.
- Managed and analyzed budgets, P&L, balance sheets and sales reports.
- Researched market to identify potential customers, increasing customer accounts.
Store Co-Manager
Dusk Australasia
02.2013 - 01.2016
Sales Assistant
Kmart
10.2007 - 01.2016
Freelance Florist
Brisbane Market Flowers
02.2011 - 09.2013
Education
High School Diploma -
Alstonville High School
Alstonville, NSW2005
Skills
- Medication Schedules
- Mental and Physical Exercise
- Conflict Resolution
- Housekeeping Skills
- Companionship and Emotional Support
- Safety Management
- Household Chores
- Client Requirements
- Supporting Daily Living Needs
Certification
Cert 3 in Individual Support.
Current first aid HLTAID011, HLTAID010, HLTAID009.
WWCC
NDIS Worker Check
Police check.
Cert 3 Floristry.
Timeline
Disability Support Worker
Self Employed Services
12.2021 - Current
Retail Assistant
Best&Less
01.2021 - 08.2022
Store Manager
Lorna Jane
10.2019 - 09.2020
Store Manager
Adairs Retail Group
06.2018 - 10.2019
Commercial Assistant
Matt Blatt
08.2016 - 10.2018
Store Co-Manager
Dusk Australasia
02.2013 - 01.2016
Freelance Florist
Brisbane Market Flowers
02.2011 - 09.2013
Sales Assistant
Kmart
10.2007 - 01.2016
High School Diploma -
Alstonville High School
Similar Profiles
Luke BakerLuke Baker
House and Pet Sitter at Self Employed ServicesHouse and Pet Sitter at Self Employed Services
Kurt MargolisKurt Margolis
Income Tax Preparer at Self Employed ServicesIncome Tax Preparer at Self Employed Services
Denise RechsteinerDenise Rechsteiner
Hairdresser at Self Employed ServicesHairdresser at Self Employed Services
Jonathan CookseyJonathan Cooksey
Chiropractor at Self Employed ServicesChiropractor at Self Employed Services
Michael LarisMichael Laris
Aquatics Coordinator at Palo Alto Family YMCAAquatics Coordinator at Palo Alto Family YMCA