Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Hawke

Port Macquarie,NSW

Summary

Dynamic Support Worker with a proven track record at Ability Options, excelling in client advocacy and medication administration. Skilled in crisis de-escalation and relationship building, I empower individuals to achieve independence and enhance their quality of life through effective communication and community integration. Committed to fostering positive outcomes for clients. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

15
15
years of professional experience

Work History

Support Worker

Ability Options
Port Macquarie, NSW
02.2022 - Current
  • Encouraged service users to make independent decisions regarding personal lives.
  • Facilitated family conferences to review case plans and establish goals.
  • Monitored and reported changes in clients' health, behavior, and needs.
  • Arranged community outings to promote socialization and integration.
  • Advocated for clients in securing financial resources and government entitlements.
  • Demonstrated positive behaviors as a role model for clients.
  • Administered medication according to guidelines while monitoring effectiveness.
  • Assisted clients with personal care activities such as showering and dressing.

Bar Attendant

Tamworth Jockey Club
Tamworth, NSW
11.2015 - 11.2022
  • De-escalated conflicts between intoxicated guests with tact and diplomacy.
  • Demonstrated menu knowledge by enthusiastically making recommendations.
  • Informed customers of daily specials or new items on the menu while making recommendations when appropriate.
  • Bar duties on functions and racedays.

Waitress (Catering and Events)

Fiery Cook
Tamworth, NSW
06.2010 - 07.2022
  • Processed payments accurately using cash registers or POS systems.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Setting and arranging tables.
  • Serving food and beverages.
  • Taking orders and relaying to kitchen and bar staff
  • Greeting guests for functions.

Patient Consultant

Castlereagh Imaging Tamworth
Tamworth, NSW
11.2020 - 02.2022
  • Stayed current on community-based resources and services useful to patients.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Assisted with patient admissions, discharges and transfers.
  • Greeting patients upon entry to practice.
  • Providing exceptional service to patients, including assisting with all requirements prior to and following appointments.
  • Listening to patients' needs and being able to relay this information as required.
  • Taking bookings and making appointments.
  • Liaising with reporting radiologists, technical staff, and administration staff.
  • Answering and directing telephone and email inquiries.

Bar Attendant (casual When Required)

Nemingha Tavern
Tamworth, NSW
11.2015 - 06.2021
  • Worked with other bartenders to create creative drinks for happy hours or seasonal menus.
  • Managed closing duties such as restocking items at end of shift.
  • Performed minor maintenance tasks to keep bar equipment in good working order.

Bar Attendant

Southgate Inn
Tamworth, NSW
03.2016 - 02.2021
  • De-escalated conflicts between intoxicated guests with tact and diplomacy.
  • Demonstrated menu knowledge by enthusiastically making recommendations.
  • Informed customers of daily specials or new items on the menu while making recommendations when appropriate.
  • Customer service in a fast-paced environment, The Pub Group venue is focused on delivering great customer service and meals in a family-friendly environment.
  • Preparing and serving drinks, including cocktails and mixed drinks.
  • Preparing and serving a variety of coffee beverages.
  • Cleaning and maintaining bar service areas, coffee-making areas, and coffee machines.
  • Collecting payments for sales and operating cash registers.

Hotel Housekeeper

EconoLodge Tamworth
Tamworth, NSW
07.2015 - 08.2017
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Advised on in-house facilities, and local attractions.
  • Completed housekeeping duties to an exceptional standard and specific timeframes allocated.

Education

First AID/CPR - Updated when required

Coastal First Aid
Port Macquarie, NSW
02-2025

Working With Children Check -

RTA
Port Macquarie, NSW
01-2022

NDIS Check -

NDA
Port Macquarie, NSW
01-2022

Police Check -

Police Check
Port Macquarie, NSW
01-2022

RSA -

Adult Community College
Tamworth, NSW
01-2015

RCG -

Adult Community College
Tamworth, NSW
01-2015

Assistant in Nursing Cert 3 -

TAFE NSW
NSW
10-2014

Completed Year 11 -

Oxley High School
Tamworth, NSW
11-2006

Business Cert 2 - Elective For Year 11

TAFE NSW
NSW
08-2006

Vehicle Painting - Elective For Year 10 Cert

TAFE NSW
NSW
02-2005

Mental Health And Drug And Alcohol Cert 4 -

TAFE NSW
NSW

Skills

  • First aid certification
  • Client advocacy
  • Medication administration
  • Behavior monitoring
  • Patient communication
  • Team collaboration
  • Crisis de-escalation
  • Community resource knowledge
  • Personal care assistance
  • Active listening
  • Life skills development
  • Verbal and written communication
  • Community integration
  • Attention to detail
  • Relationship building
  • First aid and CPR
  • Health and safety awareness
  • Teamwork and collaboration
  • Teamwork
  • Skill building

Timeline

Support Worker

Ability Options
02.2022 - Current

Patient Consultant

Castlereagh Imaging Tamworth
11.2020 - 02.2022

Bar Attendant

Southgate Inn
03.2016 - 02.2021

Bar Attendant

Tamworth Jockey Club
11.2015 - 11.2022

Bar Attendant (casual When Required)

Nemingha Tavern
11.2015 - 06.2021

Hotel Housekeeper

EconoLodge Tamworth
07.2015 - 08.2017

Waitress (Catering and Events)

Fiery Cook
06.2010 - 07.2022

First AID/CPR - Updated when required

Coastal First Aid

Working With Children Check -

RTA

NDIS Check -

NDA

Police Check -

Police Check

RSA -

Adult Community College

RCG -

Adult Community College

Assistant in Nursing Cert 3 -

TAFE NSW

Completed Year 11 -

Oxley High School

Business Cert 2 - Elective For Year 11

TAFE NSW

Vehicle Painting - Elective For Year 10 Cert

TAFE NSW

Mental Health And Drug And Alcohol Cert 4 -

TAFE NSW
Jessica Hawke