Jessica Hector

In July of 2023, I was given the opportunity to start my career at Team Global Express as a Sales Success Partner, supporting 2 Teams of Account Managers for Mid-Market.

Being a Sales Success Partner, I was able to learn about TGE and all the Business Units, while supporting the team with reports and escalations. Throughout this time, I joined the Accounts Managers with their Monthly Business Reviews and help present. Any enquiries that required further assistance with investigating, I would support the team with gathering the information and helping with providing a solution.

During this time, I built strong relationships with the customers and team members throughout TGE.

As I am eager to learn everyday, with the knowledge I developed during this time, I was offered an opportunity to take on a higher duties role of an Account Manager.

Where I was able to learn and growth the experience in the below:

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Evaluated client needs and developed tailored solutions to increase positive customer ratings.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Educated clients on new products or services to increase customer engagement with brand.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Negotiated contract terms with clients, securing favourable agreements for both parties.
• Monitored and analyzed customer feedback to identify opportunities for improvement.
• Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
• Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanour.
• Stayed current on company offerings and industry trends.

• Started off as the receptionist at Barry Plant Docklands and worked my way to be Office Manager, where I worked beside the director to help grow and develop the office
• Working in a fast-paced atmosphere, I was able to put my love for customer service to make sure the office provided the best service for all client who walked through the doors or called
• With growing my knowledge and taking on new roles through out COVID lock downs, I started to manage the Accounts, training new team members, assist in all administration from sales to property management, implementing new software and produces, manage website and social media, assistant to Director and Associate Director
• Key programs I have experience in: - Canvas - Microsoft Office - Adobe software - Xero

• From my first day at Ozmosis Airport West, I found it to be one of my most challenging times within the Retail World
• However; it has helped me grow and develop myself in different areas which I can use in both personal and professional life
• Whether it was helding difficult situations to help bring joy into the room
• With learning this I know I can achieve so much
• My time at Ozmosis Airport West I was able to turn a store from a negative to positive which was amazing to see what a team can do when pushed and lead the right way
• We were able to achieve to much together, from building a strong team to putting in good habits and creating a store that customers coming back to get the amazing customer service we provided.

• My time at Skechers has been a journey of learning and developing myself into a strong Store Manager to manage a large store with 20+ team while in a fast pace amostphere, where the focus was bringing the MAGIC to every customer
• My first 3 months at Skechers, I was Assistant Manager of the Epping Store where I was able start my career after being on marternity leave
• After 3 months, got promoted to Store Manager of the Northland Store where I worked hard to build the failing store into a strong budget making store by training and getting the drive for sales back into every team member
• With focusing on training and producing strong KPI's the team were able to continue this level of customer serve without me, which let me grow and move onto my next opportunity which was managing both Northland and Epping while Epping was without a Manager
• During this time both stores were achieving strong KPI's and achieving budgets
• With being able to manage multiple stores, I was offered Head Store Manager of the South Wharf Store
• At Skechers South Wharf, I have gained the knowledge to manage a large team in a fast pace amostphere while still producing strong customer serve and achieve strong KPI's
• From achieving this at Skechers, I have developed a strong knowledge in managing and training a large team while keeping a positive atmosphere.

• At Ozmosis, I started off as a full time sales assistant where I help with sales and training the christmas sales
• After being with them for 4 months, I managed to work my way into a 3IC position and than a month later promoted to Assistant Manager
• With being an assistant manager, I was responsible for Managing the store when the Manager wasn't in and to help with any problems that the manager was faced with, whether it was client based or visual merchandising.