Jessica Henderson
Hillcrest,QLD
Summary
Experienced Administration Officer skilled in managing a wide variety of diverse tasks and competing priorities on a daily basis. Exceptional customer service skills, strong organisational skills and an efficient problem solver. Practiced at driving improvements to quality, productivity and service, demonstrated over 12 years of Administration experience.
Overview
18
18
years of professional experience
Work History
Administration Officer
APR Engineering Pty Ltd
09.2012 - Current
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing customer inquiries and concerns professionally and in a timely manner.
- Screened and transferred incoming calls on a multiple line digital phone system, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Processed and paid company payroll using MYOB and then Xero accounting software's.
- Monitor multiple email accounts, correspond with customers and suppliers and forward emails onto the relevant departments.
- Cultivated positive relationships with clients through professional demeanour and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
- Daily bank reconciliation including, but not limited to recording customer invoice payments.
- Monthly credit card reconciliation and payment.
- Paying monthly employee Superannuation.
- Processed, paid and kept track of Accounts Payable & Receivable, including EOM reconciliation.
- Drafted, distributed & kept track of invoices for new and outstanding jobs.
- Drafted and distributed purchase orders for new and current customers.
- Liaison with IT, Accountants, Service Technicians etc to ensure all mandatory repair and maintenance schedules are adhered to.
- Maintain Work Place Health and Safety policy and procedures.
- Maintained high levels of organisation within the office space through regular supply inventory checks and proactive restocking efforts.
- General office duties including filing, petty cash, opening mail etc.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Bartender Trainer
McGuires Hotels
02.2010 - 09.2012
- Prepare and service a variety of drinks in a timely manor.
- Collect payment and operate a cash register.
- Organise, maintain and work in private functions within the establishment.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Quickly reset and cleaned up tables during the lunch roster after customers left to enable speedy turnaround and guest flow.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Office Administrator
Serene Scene Landscapes
06.2009 - 09.2009
Checkout Operator
Big W
06.2007 - 02.2008
Education
High School Diploma -
Flagstone State Community College
Flagstone, QLDSkills
- Administrative support
- Office management
- Payroll Processing
- Monthly Superannuation
- Customer relations
- Detail orientated
- Payroll and budgeting
- Documentation and control
- File maintenance
- Calendar management
- Account reconciliation
- Relationship building
- Customer service
- Attention to detail
- Team collaboration
- Personable and approachable
- Multi-line phone systems
- Technical support
- Timesheet processing
- Supplies ordering
- Bookkeeping
- Job costing
- 65 wpm typing speed
Timeline
Administration Officer
APR Engineering Pty Ltd
09.2012 - Current
Bartender Trainer
McGuires Hotels
02.2010 - 09.2012
Office Administrator
Serene Scene Landscapes
06.2009 - 09.2009
Checkout Operator
Big W
06.2007 - 02.2008
High School Diploma -
Flagstone State Community College
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