Jessica Hensen-Thompson
Alexandra Headland,Queensland
Summary
Positive and professional with experience ranging through administration, legal work and independently managed disability support. Focused with solid administrative support and client services background. Pays attention to details, critical thinker and works well in teams as well as independently.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Disability Support Worker
HomeCaring Sunshine Coast
12.2021 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Adhered to company requirements for patient interactions and care standards.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Kept accurate records for client files and handled related paperwork.
- Monitored client vital signs, administered medications, and tracked behaviours to keep healthcare supervisor well-informed.
Legal Secretary
Pippa Colman And Associates Pty Ltd
01.2021 - 12.2021
- Prepared legal correspondence and wrote professional letters for legal assistants, solicitors and barristers.
- Organised files for court proceedings.
- Filed documents with courts on behalf of solicitor.
- Received and placed telephone calls to clients and prospective clients.
- Scheduled all appointments, appearances and briefings.
- Created, indexed, and maintained client binders.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Developed and maintained filing and retrieval systems.
- Answered and directed calls using multi-line switchboard.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
Retail Assistant
Cotton Tree Newsagency
07.2016 - 01.2021
- Maintained tidy and organised store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Administration/Reception
Leveraged Clarity Coaching
12.2019 - 04.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Prepared weekly employee work schedules to meet operational needs.
- Composed inter-office correspondence and provided product and service information to customers.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
Education
Bachelor of Laws - Laws
University of The Sunshine Coast
Sunshine Coast, QLD06.2023
Certificate III Individual Support (Disability) -
Skills Generation
Maroochydore12.2021
Skills
- Positive and Caring Client Management
- Document Preparation
- Legal Research
- Schedule Management
- Phone Interpersonal Skills
- First Aid/CPR, Blue card & Yellow Card
Certification
- Working with Children Permit
- NDIS Screening
- Current First Aid and CPR
- Volunteer lifeguard - Bronze Medallion
- Police Check
- Range of extensive NDIS training
Interests
- AFL - I play AFL and have for multiple years. I have played in a leadership role of Captain and Vice Captain for 3 years.
- CrossFit - Enjoy being active and being outdoors. Training in the gym brings me lots of joy.
- Lifesaving - I am a qualified volunteer lifeguard with a bronze medallion.
Timeline
Disability Support Worker
HomeCaring Sunshine Coast
12.2021 - Current
Legal Secretary
Pippa Colman And Associates Pty Ltd
01.2021 - 12.2021
Administration/Reception
Leveraged Clarity Coaching
12.2019 - 04.2020
Retail Assistant
Cotton Tree Newsagency
07.2016 - 01.2021
Bachelor of Laws - Laws
University of The Sunshine Coast
Certificate III Individual Support (Disability) -
Skills Generation
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