Jessica Hernandez
Narre Warren North,Australia
Summary
Dedicated and detail-oriented paralegal with knowledge and experience in the legal industry. Currently completing a law degree with graduation expected next year, I have developed strong research, organizational, and analytical skills essential for supporting legal teams. Proficient in legal drafting and case preparation, I am committed to delivering high-quality assistance to your legal environment.
Overview
6
6
years of professional experience
Work History
Paralegal
Blackstone Legal Costing
08.2023 - 06.2024
- Utilized Microsoft Excel to analyze financial data, create detailed cost reports, and develop spreadsheets for case evaluations
- Drafted timely cost assessments for s.12 statutory conferences, Mediations, Supreme and County Court hearings, and cost-to-date evaluations for clients including Maurice Blackburn, Slater and Gordon, and Henry Carus & Associates, among others, enhancing efficiency for cost consultants and lawyers
- Experience in drafting comprehensive memoranda pertaining to Writ/Non-Writ issued WorkCover and TAC claims, demonstrating strong legal writing and analytical skills
- Navigated client files to obtain relevant medical reports, clinical records, court documents, and financial statements for cost assessments, while developing proficiency with legal platforms such as iManage, LEAP, FilePro, and LawMaster
- Liaised with other paralegals and legal staff to complete common tasks on schedule
- Prepared and maintained billing records, track expenses, and assisted in cost recovery processes for clients
- Contributed to a positive work environment by fostering collaboration, supporting team members, and maintaining a professional and respectful atmosphere.
Travel Consultant
Luxury Escapes
11.2022 - 06.2023
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Handled sensitive information with professionalism and discretion.
POS Supervisor
JD Sports Australia
08.2021 - 11.2022
- Enhanced customer satisfaction by efficiently managing POS transactions and addressing concerns promptly.
- Analyzed sales data to identify trends, opportunities, and areas for improvement within the store operations.
- Improved end-of-day reconciliation accuracy through meticulous cash counting practices and diligent record keeping.
- Continuously monitored employee performance, providing constructive feedback when necessary to facilitate professional development.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Duty Manager
San Churro Chocolateria
11.2018 - 12.2021
- Trained employees in essential job functions.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with staff
Education
Bachelor of Law -
Monash University
Melbourne, VIC11.2025
High School Diploma -
Killester College
Springvale, VIC10.2019
Skills
- Personal Injury/Costing
- Proficient in MS Office
- Case Management
- Client Communication
- Document drafting
- Administrative Support
Availability
Monday: N/A (flexible if WFH conditions available)
Tuesday: N/A
Wednesday: All Day
Thursday: All Day
Friday: All Day
Available on a full-time basis during Semester Breaks
Languages
Greek
Limited Working
Spanish
Elementary
References
Charlie Kritikos | Blackstone Legal Costing | Director
Phone: 0414 234 459
Email: charlie.kritikos@bstone.legal
Amy Sia | Department Manager | JD Sports Fashion Australia | Fountain Gate, Narre Warren VIC
Phone Number: 0422 012 264
Email: Amy.nicole.s@gmail.com
Liam Hawkes | Team Leader | Luxury Escapes | Southbank, Melbourne / Chadstone , Malvern East VIC
Phone Number: 0426 831 212
Timeline
Paralegal
Blackstone Legal Costing
08.2023 - 06.2024
Travel Consultant
Luxury Escapes
11.2022 - 06.2023
POS Supervisor
JD Sports Australia
08.2021 - 11.2022
Duty Manager
San Churro Chocolateria
11.2018 - 12.2021
Bachelor of Law -
Monash University
High School Diploma -
Killester College
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