Jessica Herrod
The Basin,VIC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Apprentice Joiner
Eric Jones Stair Builder
11.2021 - Current
- Maintained clean workspaces, professional personal appearance and neat vehicle.
- Used basic mathematics to calculate distances, surface areas and materials required for jobs.
- Followed protocols and stayed organized to provide personal and teammate safety.
- Communicated with others to ensure deadlines and alterations needed
Cafe Worker
Marco’s Cafe
10.2018 - 11.2021
- Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Opened doors on time, greeted patrons and offered assistance with locating needed items.
Waitress
Crave Restaurant
10.2018 - 11.2021
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Little Buddies cafe /School
06.2019 - 06.2019
- Ringwood North - Communicating with new people - Kitchen preparation - Barista skills - Maintenance knowledge
- Jennifer Anne’s Cakes /Family business
Education
Certificate IV - Jointer/Carpentry
Holmesglen Institute
Chadstone11.2025
High School Diploma -
Mount Lilydale Mercy College
Lilydale, VIC10.2021
Certificate IV - Kitchen Operations
Box Hill Institute of TAFE
Melbourne, VIC11.2020
Skills
- Customer Needs Assessments
- Alcoholic Beverage Service
- Special Requests and Substitutions
- Food and Beverage Pairings
- Conflict and Complaint Resolution
- High-Volume Environments
- Dining Room Cleaning and Upkeep
- Closing Procedures
- RSA License ( July 2023 -July 2026)
- Current Previsions drivers license
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Apprentice Joiner
Eric Jones Stair Builder
11.2021 - Current
Little Buddies cafe /School
06.2019 - 06.2019
Cafe Worker
Marco’s Cafe
10.2018 - 11.2021
Waitress
Crave Restaurant
10.2018 - 11.2021
Certificate IV - Jointer/Carpentry
Holmesglen Institute
High School Diploma -
Mount Lilydale Mercy College
Certificate IV - Kitchen Operations
Box Hill Institute of TAFE
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