Jessica Hill
Perth,WA
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Service Agent
The Capitol Hotel, EVT
02.2023 - 01.2024
- Improved guest experience scores by consistently delivering exceptional service and building rapport.
- Independently managed the front desk during rush check-in and check-out periods.
- Collaborated with housekeeping and maintenance staff to address room issues quickly, maintaining a high level of guest satisfaction.
- Trained new team members on company policies, procedures, and best practices to ensure consistent service quality.
Choir Tutor
Australian School Of Performing Arts
02.2023 - 01.2024
- Teaches repertoire and choreography to classes of 15-25 students aged 5-8.
- Identifies learning needs whilst integrating fun and engaging activities to help students advance.
- Established positive relationships with both students and parents, fostering open communication regarding both musical and personal growth.
- created a safe and supportive environment in which young girl could be free to explore their creativity and passions.
Supermarket Employee
IGA Supermarket
12.2019 - 03.2020
- Improved customer satisfaction by providing exceptional service and product knowledge.
- Ensured timely rotation of perishable items to reduce waste and maintain freshness.
- Assisted in maintaining store cleanliness for a more enjoyable shopping experience.
Education
High School Diploma -
Turramurra High School
South Turramurra, NSW09.2022
Skills
- POS Terminal Operation (Opera)
- RSA Certified
- Work Health & Safety Management
- Administrative Support
- Reservation Management
- Entertainment Industries Expertise
- Problem Solving
- Buffet Maintenance
Certification
Responsible Service of Alcohol (RSA) Expires 12/02/2028
CCH11431587
White Card (General Construction Induction Training Card)
CGI1724320SEQ01
Certificate III in Live Production and Technical Services 2022
Timeline
Guest Service Agent
The Capitol Hotel, EVT
02.2023 - 01.2024
Choir Tutor
Australian School Of Performing Arts
02.2023 - 01.2024
Supermarket Employee
IGA Supermarket
12.2019 - 03.2020
High School Diploma -
Turramurra High School
Responsible Service of Alcohol (RSA) Expires 12/02/2028
CCH11431587
White Card (General Construction Induction Training Card)
CGI1724320SEQ01
Certificate III in Live Production and Technical Services 2022
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