Jessica Hinds
Aspley,QLD
Summary
A highly motivated and adaptable professional with a strong background in customer service, team leadership, and retail operations. Experienced in managing stock, handling cash transactions, and ensuring smooth day-to-day store functions. Possessing solid communication and organisational skills, as well as a commitment to workplace safety and customer care. With a keen interest in exploring new career opportunities, I am eager to bring my strong work ethic, quick learning ability, and diverse skill set to a new profession, contributing positively to a dynamic work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Member/Department Supervisor
Woolworths Group
11.2022 - Current
- Restocking shelves and maintaining cleanliness and organisation within the department.
- Assisting customers in the deli, ensuring high-quality service and product presentation.
- Preparing stock for online orders to meet customer expectations and operational efficiency.
- Receiving stock deliveries, verifying accuracy, and maintaining necessary documentation.
- Conducting regular temperature checks and accurately recording results to ensure compliance with food safety standards.
- Completing markdowns in accordance with company policies and procedures.
- Supervising the team, delegating tasks, and developing an action plan at the start of each shift to ensure efficiency.
- Achieving operational goals by ensuring all workload requirements are met within each shift.
Shop Assistant
Bargain City
01.2021 - 04.2022
- Delivering exceptional customer service by assisting customers with inquiries and purchases.
- Processing cash and card transactions efficiently, including counting the till at opening and closing, and maintaining accurate financial records.
- Restocking shelves and ensuring the store is clean, organised, and visually appealing.
- Preparing and completing balloon orders to meet customer specifications.
- Assisting customers with placing balloon orders, providing guidance on available options and customisation.
Education
High School Diploma -
Craigslea State High School
Brisbane, QLD11-2023
Skills
- Strong customer service and communication skills, with experience assisting customers, answering queries, and processing transactions
- Cash handling and stock management, including reconciling tills, restocking shelves, and preparing orders
- Supervisory experience, leading teams, organising shifts, and ensuring targets are met
- Knowledge of food safety and hygiene standards, particularly in deli environments
- Proficient in using digital technology for tasks like online orders and record keeping
- Well-developed organisational skills and ability to work under pressure in fast-paced environments
- Commitment to workplace health, safety, and first aid protocols
Certification
Completed a certificate I in Workplace Skills
- Communicate effectively and collaborate in health or community services while working respectfully with diverse individuals.
- Adhere to infection prevention and control policies, participate in workplace health and safety, and respond appropriately to behaviours of concern.
- Operate business equipment efficiently, organise and complete daily work activities, and deliver high-quality customer service.
- Work collaboratively within a team, follow basic food safety practices, transport individuals safely, and provide a professional first point of contact.
Completed a certificate II in Health Support Services
- Communicate and work effectively in health or community services, collaborating with diverse people.
- Comply with infection prevention and control policies, participate in workplace health and safety, and use business equipment efficiently.
- Deliver high-quality customer service, organise daily tasks, and work well within a team.
- Respond appropriately to behaviours of concern, transport individuals safely, follow food safety practices, and provide a professional first point of contact.
Timeline
Team Member/Department Supervisor
Woolworths Group
11.2022 - Current
Shop Assistant
Bargain City
01.2021 - 04.2022
Completed a certificate I in Workplace Skills
- Communicate effectively and collaborate in health or community services while working respectfully with diverse individuals.
- Adhere to infection prevention and control policies, participate in workplace health and safety, and respond appropriately to behaviours of concern.
- Operate business equipment efficiently, organise and complete daily work activities, and deliver high-quality customer service.
- Work collaboratively within a team, follow basic food safety practices, transport individuals safely, and provide a professional first point of contact.
Completed a certificate II in Health Support Services
- Communicate and work effectively in health or community services, collaborating with diverse people.
- Comply with infection prevention and control policies, participate in workplace health and safety, and use business equipment efficiently.
- Deliver high-quality customer service, organise daily tasks, and work well within a team.
- Respond appropriately to behaviours of concern, transport individuals safely, follow food safety practices, and provide a professional first point of contact.
High School Diploma -
Craigslea State High School
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