Jessica Hitchcock
Panton Hill,VIC
Summary
Prosperous Online retail owner with proven track record of delivering outstanding customer service and creative solutions to drive sales and profitability. Skilled in developing pricing and promotions and responding to customer inquiries and feedback. Passionate about delivering quality products and services to customers and developing lasting relationships.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Online Shop Owner
Ziggy Boo Boo
01.2022 - Current
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
Administrative Assistant
Hitch Group Pty Ltd
01.2017 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Hairdresser
Urth Salon
04.2021 - 06.2021
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Recorded notes for future reference about customer preferences and services delivered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Owner
Gorjess Hair
01.2008 - 01.2015
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
Certificate III - Hairdressing
Headmasters Academy
Melbourne, VIC01.2004
Skills
- Networking and partnerships
- Pricing strategy
- Business Operations
- Store maintenance
- Customer service background
- Marketing experience
- Staff hiring and training
- Community Engagement
- Health and Safety Regulations
- Employee Scheduling
- Attention to Detail
- Bookkeeping
Certification
- Certified Owner, Ziggy Boo Boo - 2 years
Timeline
Online Shop Owner
Ziggy Boo Boo
01.2022 - Current
Hairdresser
Urth Salon
04.2021 - 06.2021
Administrative Assistant
Hitch Group Pty Ltd
01.2017 - Current
Owner
Gorjess Hair
01.2008 - 01.2015
Certificate III - Hairdressing
Headmasters Academy
- Certified Owner, Ziggy Boo Boo - 2 years
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