Jessica Hollands
Brisbane,QLD
Summary
Professional with strong background in coffee service and team leadership. Skilled in customer service, inventory management, administration and quality control. Known for fostering team collaboration, adapting to changing needs, and consistently achieving operational goals. Reliable and results-driven, with focus on maintaining high standards and enhancing customer experiences. Enthusiastic, friendly, and approachable young adult with experience in hospitality and customer service. I always maintain an appropriate and professional demeanour in the workplace. I have effective communication skills and a “can do” attitude. I am very able and willing to learn new tasks quickly, very trainable.
Overview
10
10
years of professional experience
Work History
Barista Shift Supervisor
Zarraffa's Coffee
01.2020 - Current
- Manage Shifts in a fast-paced retail environment.
- Greeting customers in a friendly manner.
- Handling of payments via POS system fulfilling 500+ orders per shift
- Administration responsibilities including, maintaining register, food ordering, staff rosters.
- Manage Staff and responsibilities.
- Work with my team to maintain smooth operations and high standards of customer service during high volume rushes
- Maintained a clean, tidy and well stocked store at all times
- Memorised over 50 menu items and created custom drinks for 200 to 350 customers a shift
- Happily, fulfill customers’ orders including hot and cold drinks, seasonal offerings and over 30 food items.
- Operate drive thru services including taking orders, handling payment and food in a prompt but friendly manner.
Catering Assistant
O'Brien Group Australia
01.2017 - 01.2020
- Served bar food and alcoholic beverages include beer, wine, spirits and cocktails to 500+ customers a shift
- Food Handling/ Food Preparation
- Greeted customers in a friendly manner and handled payments via POS system
- Through this company, I also worked at the 2018 Commonwealth Games
Volunteer
St Vincent De Paul
01.2018 - 12.2018
- Sorting through donations
- Answering the phone
- Happily provided customer service to 50 to 80 customers per shift
- Using the cash register (POS)
- Maintained a clean, tidy store at all times
- Regularly ensured all shelves and displays were properly stocked in a neat and orderly fashion
Team Member
McDonald's
01.2015 - 01.2017
- Greeted customers and handle payments via POS system fulfilling over 1500+ orders per shift
- Dealing with many different types of customers
- Cooking fries
- Making beverages & desserts
- Cleaning and packaging orders
Work Experience
Café Infusions
01.2015 - 12.2015
- Prepare and serve food & hot and cold beverages to 70 to 200 customers per day
- Greeting customers in a friendly manner and handled payments via POS systems fulfilling 70 to 200 customers per day
- Maintained a clean, tidy and well stocked store at all times
Education
First Aid Certificate - CPR
Certificate 2 -
Food and Beverage
Certificate 2 -
Kitchen Operations
Certificate 2 -
Business
Blue Card -
working with children
Certificate 3 -
Hospitality
12.2016
Certificate - Year 12 - nationally recognised
Groves Christian College
Kingston, QLD11-2016
Skills
- Manage Shifts
- Administration duties
- Proficient of Outlook, Word and Excel
- High Level Customer Service
- Team player
- Work unsupervised
- Prepare and serve espresso coffee
- Operate coffee making equipment
- Maintain inventories
- Keep equipment operating
- Maintain quality and consistency of coffee
- Welcoming and greeting guests
- Mixing and serving alcoholic beverages
- Checking customer's ID
- Ensuring bar is well stocked
- Advising guests on beverages
- Washing up glasses and utensils
- Closing bar duties
- Beer pouring
- Cleaning and sanitizing work areas
- Welcoming guests
- Learning menu items
- Delivering beverages and food
- Clearing empty dishes
- Working within a catering environment team
Keyskillscompetencies
Prepare and serve espresso coffee, Operate coffee making equipment, Maintains inventories by replenishing coffee bean supply stocking coffee brewing equipment, Keep equipment operating by following operating instructions, Maintain the highest quality & consistent standard of coffee, Welcoming, acknowledging and greeting guests who come to the bar for a drink, Mixing and serving alcoholic beverages to customers, Checking a customer's ID to confirm that they are legally able to consume alcohol, Ensuring that the bar is always well stocked with a wide selection of wines & spirits, Advising guests on their choice of champagnes, spirits & beers, Washing up glasses, dishware and utensils and then putting them in their own place, Closing bar duties, Beer pouring, Clean or sanitize work areas, utensils & equipment., Welcome guests and make them feel comfortable, Learn menu items and describe them appropriately to guests, Deliver beverages & food in a timely manner, Clear empty dishes from table, Work within a catering environment team
Educationcertifications
- Certificate 3 in Hospitality
- First Aid Certificate/ CPR
- Barista Certificate (nationally recognised)
- RSA
- Certificate 2 in Food and Beverage
- Certificate 2 in Kitchen Operations
- Certificate 2 in Business
- Blue Card (working with children)
- Secondary education - graduate of 2016
References
- Cassie Labonne, Store Manager - Zarraffa's Coffee, 0468 926 785
- Keara Wild, Former Shift Supervisor - Zarraffa's Coffee, 0403 276 181
- Chris Appleton, Former Store Manager - St Vincent De Paul Society, 3805 6131
Vocationalknowledge
- Customer Service
- Ability to multitask whilst working in a fast-paced environment
- Food handling
- Knowledge of a range of many coffee beverages
- Knowledge of a range of classic and contemporary cocktails
- Operation of POS systems
- Restaurant & Bar set-up and service
- Computer skills: Microsoft Office, Apple devices, email, social media
Timeline
Barista Shift Supervisor
Zarraffa's Coffee
01.2020 - Current
Volunteer
St Vincent De Paul
01.2018 - 12.2018
Catering Assistant
O'Brien Group Australia
01.2017 - 01.2020
Team Member
McDonald's
01.2015 - 01.2017
Work Experience
Café Infusions
01.2015 - 12.2015
Certificate 2 -
Food and Beverage
Certificate 2 -
Kitchen Operations
Certificate 2 -
Business
Blue Card -
working with children
Certificate 3 -
Hospitality
First Aid Certificate - CPR
Certificate - Year 12 - nationally recognised
Groves Christian College
Similar Profiles
Will MurtaghWill Murtagh
Trainee Barister at Zarraffa's CoffeeTrainee Barister at Zarraffa's Coffee
SAMUEL BRAYSAMUEL BRAY
Barista in Training/General Duties at Zarraffa's CoffeeBarista in Training/General Duties at Zarraffa's Coffee
Kaelan CullotyKaelan Culloty
Team Member at Zarraffa's CoffeeTeam Member at Zarraffa's Coffee
Leigh MeteLeigh Mete
Barista at Zarraffa's CoffeeBarista at Zarraffa's Coffee
Ailysh Lewis-MillarAilysh Lewis-Millar
Support and Advocacy Worker at Micah ProjectsSupport and Advocacy Worker at Micah Projects