Jessica Hollands

• Managed accurate financial records and cash handling, minimising discrepancies during shift changes and ensuring smooth daily reconciliations for both cash and card transactions.
• Utilised Jolt to create and track tasks and to-do lists, ensuring efficient completion and organisation
• Assisted with inventory management, maintaining appropriate stock levels to support daily operations.
• Resolved customer complaints professionally, driving satisfaction and repeat business.
• Performed various administrative duties, including answering phones, preparing reports, delegating tasks, and overseeing staff.
• Learned and adapted quickly to new technology and software applications.
• Provided constructive feedback on store operations to management for continuous improvement initiatives.
• Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
• Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
• Built strong relationships with new and regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate to promote loyal customers
• Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
• Demonstrated versatility by excelling in various roles within the coffee shop, including supervisor, cashier, barista, and food preparation tasks.
• Optimised espresso machine maintenance schedule, reducing downtime and preserving beverage quality.
• Happily fulfill customer's orders including hot and cold beverages, seasonal offerings and a wide range of food items.
• Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.

• Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
• Happily fulfilled customers orders including hot and cold beverages, seasonal offerings and over 30 food items for 250+ customers per shift.
• Operate drive-thru and front house services including taking orders, handling payment and food in a prompt but friendly manner
• Worked with my team to maintain smooth operations and high standards of customer service during high volume periods.
• Handled cash and POS transactions accurately, maintaining accountability for daily register balances.
• Demonstrated a high knowledge in various of product which in
• Maintained a clean, tidy and well stocked store at all times.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Built strong relationships with new and regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
• Enhanced customer experience by providing personalized coffee recommendations based on individual preferences and needs.

• Greeted and welcomed guests, ensuring a comfortable and enjoyable experience.
• Served food and beverages, including beer, wine, spirits, and cocktails, to over 500 customers per shift.
• Familiarised myself with the menu to effectively describe items and make recommendations.
• Collaborated with the catering team to provide efficient service in a fast-paced environment.
• Ensured proper food handling and preparation, and checked customer IDs to confirm legal drinking age.
• Maintained a well-stocked bar with a variety of wines, spirits, and beers, and provided knowledgeable advice to guests on their drink choices.
• Handled closing duties, including washing glasses, dishware, and utensils, and properly storing them.
• Assisted with beer pouring and performed all necessary tasks to maintain a clean and organized bar.

*Gained valuable experience working at the 2018 Commonwealth Games through this company.

• Sorted and organised donations
• Answered phone inquiries promptly
• Delivered excellent customer service to 50-80 customers per shift
• Operated the cash register (POS) system
• Maintained a clean and tidy store environment at all times
• Regularly ensured shelves and displays were well-stocked and organised

• Worked front counter, drive-thru and other areas.
• Processed orders on POS system and accepted cash and charge payments.
• Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
• Collaborated with team members to complete orders.
• Optimised speed of service by quickly assembling food items and packaging them for customer convenience.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
• Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.