Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jessica Hope

Melbourne,VIC

Summary

Motivated with upbeat nature, team leader who is experienced and dedicated to enhancing employee satisfaction and business success. Offering outstanding communication and cross-cultural team management skills to support key business initiatives. Skilled at training employees and leveraging organized approaches to handle daily planning. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build customer loyalty.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Casual Employment

Village Cinemas Australia
Narre Warren, Victoria
11.2017 - 11.2019
  • Sale of goods and services through POS
  • Extensive experience in customer service
  • Maintaining cinema hygiene and cleanliness
  • Experience in handling and resolving customer related disputes
  • Food preparation and storage
  • Team environment experience to achieve business objectives
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Part-Time Team Leader

Village Cinemas Australia
Narre Warren, Victoria
11.2019 - Current
  • Monitoring customer satisfaction
  • Developed, maintained and lead courteous and effective working relationships.
  • Leadership in resolving customer related disputes
  • Leadership in training and task allocation
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Extensive product promotion and stock control knowledge
  • Exceeded goals through effective task prioritization and high work ethic.
  • Experience in waitressing, processing and delivering orders through experience in Village Cinemas Gold Class.

Landscape Labourer

Family Business
Narre Warren, Victoria
01.2021 - Current
  • Landscaped yards by planting flowers, grass, trees and bushes.
  • Applied mulch to garden beds for protection against weeds and unwanted growth.
  • Maintained grounds by trimming, weeding and general clean-up.
  • Demonstrated skilled use and maintenance of landscape tools and equipment.
  • Followed planned landscaping designs to determine placement of plants.

Education

Secondary Education - Year 11 And 12 VCE Completion

Fountain Gate Secondary College
Narre Warren
12.2020

Bachelor of Communications - Journalism

Deakin University
Burwood East, VIC

Bachelor of Environmental Science - Environmental Management And Sustainability

Deakin University
Burwood East, VIC

Skills

  • Efficient and detail-oriented
  • POS systems and ordering platforms
  • Verbal and interpersonal communication
  • Issue and complaint resolution
  • Upselling products and services
  • Team-oriented and cooperative
  • Refunds and returns management
  • Promoting brand and company identity
  • Time Management
  • Training and development

Accomplishments

German Student Exchange 2017

German Language Scholarship 2018

Awarded Part-Time Team Leader Village Cinemas 2019

Cinema Industry Benevolent Fund of Victoria Scholarship 2021

Certification

Responsible Serving of Alcohol 2021 Complete Hospitality Training

Timeline

Landscape Labourer

Family Business
01.2021 - Current

Part-Time Team Leader

Village Cinemas Australia
11.2019 - Current

Casual Employment

Village Cinemas Australia
11.2017 - 11.2019

Secondary Education - Year 11 And 12 VCE Completion

Fountain Gate Secondary College

Bachelor of Communications - Journalism

Deakin University

Bachelor of Environmental Science - Environmental Management And Sustainability

Deakin University

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Jessica Hope