Jessica Hosa
Bruce,ACT
Summary
Results-driven office administrator specializing in customer service and task organization. Proven ability to deliver timely patient results through effective team collaboration and data management. Enhanced operational efficiency and client satisfaction by optimizing workflows and leading supportive teams.
Overview
18
18
years of professional experience
Work History
Histology/Cytology Clerical Supervisor
Capital Pathology
11.2015 - Current
- Managed daily scheduling of pathologists' tasks
- Organisation of 9-10 pathologists daily tasks
- Supervised staff in daily administrative tasks, including phone calls, faxing, emailing, and scanning
- Making sure patient results are delivered in a timely and accurate manner
- Organization of testing and payment for patients
- Procured office supplies to maintain operational efficiency
- Collaborated with executives to align departmental goals and initiatives
AIN
Bilyara - Cowra Retirement Village
01.2012 - 12.2014
- Assisted in improving community care operations through support and coordination of services.
- Delivered home care services, including cleaning, daily task assistance, personal hygiene support, feeding, and medication administration to ensure client well-being.
- Assisted residents with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and safety of resident living areas.
Team Member/Shift Supervisor
KFC
01.2009 - 12.2012
- Coordinated shifts, optimizing staffing levels and ensuring coverage.
- Delivered customer service support, contributing to increased client satisfaction.
- Executed till operations at point of sale for transactions.
- Operated EFTPOS terminals for processing card payments.
- Served food to customers in a timely manner.
- Processed banking transactions, ensuring accuracy in financial records.
- Answered phones to assist callers with inquiries.
Assistant in Nursing
Weeroona Nursing Home
11.2010 - 02.2011
- Supported clients with daily activities, including meals and personal care tasks
- Assisted residents with daily living activities and personal hygiene.
- Maintained cleanliness and safety in resident rooms and common areas.
- Monitored vital signs and reported changes to nursing staff promptly.
Office Assistant
Mitre 10
03.2008 - 03.2008
- Collected and recorded invoices to facilitate timely processing
- Organized and filed documents to ensure easy access and retrieval
- Provided customer service and answered phone inquiries
- Sent and received faxes to relay important information efficiently
- Placed orders for inventory replenishment
Education
Cert II Business -
01-2015
Senior First Aid -
01-2013
Certificate II Palliative Care -
01-2013
Certificate III Dementia Care -
01-2012
Responsible Service of Alcohol -
01-2012
Certificate III in Retail -
01-2012
Certificate II in Retail -
01-2011
Certificate III in Assistant in Nursing -
01-2010
Certificate II General & Vocational Education -
01-2009
Skills
- Doctor and Practice communication
- Patient communication
- Laboratory support
- Data management
- Document management
- Order processing
- Invoice management
- Task organization
- Customer support
- Team collaboration
References
Carolyn Symons, Data Entry, Capital Pathology
Work Skills
- Data entry work
- Fire Warden
- Safety Committee Member
- Office work
- Customer service
- Filing
- Faxing
- Answering phones
- Team work
- Assistant in Nursing
- Taking invoices
- Making orders
- Rostering
- Organizing daily tasks
Timeline
Histology/Cytology Clerical Supervisor
Capital Pathology
11.2015 - Current
AIN
Bilyara - Cowra Retirement Village
01.2012 - 12.2014
Assistant in Nursing
Weeroona Nursing Home
11.2010 - 02.2011
Team Member/Shift Supervisor
KFC
01.2009 - 12.2012
Office Assistant
Mitre 10
03.2008 - 03.2008