Jessica Houston
West End,QLD
Summary
Salon manager and master stylist at Ebony Empire, excelling in team leadership and customer service. Expert in color, cutting, and styling, I have successfully trained staff and resolved client issues, ensuring high satisfaction. Committed to enhancing salon performance and client experiences. Hair stylist with over 16 years experience.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Manager/master stylist
Ebony Empire
Garbutt, QLD
08.2024 - Current
- Manage and lead a large team.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing’s of the salon.
- Trained employees/apprentices.
- Resolved customer complaints and issues promptly, maintaining a positive attitude.
- Educated clients on hair care products and maintenance routines.
- Recruited and hired qualified candidates.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Performed a variety of hair services including color treatments, foiling, cutting, up styling, blow drying, and hair treatments in a salon setting.
Senior Stylist
Capricorn Hair Studio
Mount Isa , QLD
01.2010 - 06.2024
Education
Spinifex State School
Mount Isa, QLD Skills
- Salon operations
- Team leadership
- Staff training
- Customer service
Certification
- Cert III in hairdressing
Timeline
Manager/master stylist
Ebony Empire
08.2024 - Current
Senior Stylist
Capricorn Hair Studio
01.2010 - 06.2024
Spinifex State School