Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Humphrey

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Assistant Store Manager

Cotton On Group
11.2017 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Created and maintained safe and secure work environments for employees.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.

Store Manager

Cotton On Group
08.2016 - 11.2017
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Store Manager

Cotton On Group
08.2014 - 08.2016

Education

Years 7-10

FCJ College
Benalla

Year 11

P-12 College
Benalla

Certificate III And IV - Personal Training

Australian Institute of Fitness
Melbourne, VIC
2014

Certificate III And IV - Justice Studies

TAFE Queensland
Brisbane, QLD

Skills


  • Multitasking
  • Delegation
  • Critical thinking
  • Relationship building
  • Researching skills
  • Time Management
  • Employee Scheduling
  • Strong work ethic
  • Professionalism
  • Problem solving
  • Decision making
  • Inventory Control

Timeline

Assistant Store Manager

Cotton On Group
11.2017 - Current

Store Manager

Cotton On Group
08.2016 - 11.2017

Store Manager

Cotton On Group
08.2014 - 08.2016

Years 7-10

FCJ College

Year 11

P-12 College

Certificate III And IV - Personal Training

Australian Institute of Fitness

Certificate III And IV - Justice Studies

TAFE Queensland

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Jessica Humphrey