Jessica Hunt
Summary
Professional in service industry with track record of delivering high-quality customer experiences. Effective at managing diverse tasks while ensuring guest satisfaction. Reliable team player who adapts quickly to changing needs and maintains positive attitude. Skilled in communication and problem-solving.
Overview
9
9
years of professional experience
Work History
Food and Beverage Server
Parklands Resort
03.2025 - Current
- Provided exceptional customer service to enhance dining experiences and ensure guest satisfaction.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Checked on guests throughout meal to attend to needs and provide great service.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.
Receptionist Administrator
Parklands Resort
12.2024 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
- Coordinated communication between departments, improving service delivery and operational efficiency.
- Maintained accurate reservation records using property management systems to enhance data integrity.
- Trained new staff on customer service protocols.
- Resolved guest inquiries and complaints promptly.
- Developed training materials for onboarding processes, improving staff retention and performance consistency.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Collected room deposits, fees, and payments.
- Completed late check-ins.
- Coordinated transportation arrangements for guests as needed.
- Supported event planning efforts for conferences or special occasions held at the hotel premises.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Kept accounts in balance and ran daily reports to verify totals.
Administrative Manager
Stanford Mechanical
10.2024 - Current
- Managed office operations to enhance productivity and streamline workflow.
- Oversaw staff scheduling, ensuring optimal resource allocation and minimal downtime.
- Led training initiatives for new employees, fostering a collaborative team environment.
- Evaluated office procedures, identifying areas for improvement and implementing best practices.
- Cultivated relationships with vendors to negotiate services and optimize procurement processes.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
- Streamlined communication processes within the organization, enhancing overall efficiency across departments by eliminating unnecessary delays or miscommunications among team members.
- Reviewed workflow processes regularly using key performance metrics to identify areas of improvement, implementing necessary changes to achieve optimal results.
- Streamlined office operations, significantly reducing paperwork processing time by implementing digital document management systems.
- Improved office space utilization by redesigning layout, creating more efficient and pleasant working environment.
Warehouse Officer
Hunter Valley Operations
09.2023 - 10.2024
- Oversaw daily warehouse operations, ensuring compliance with safety protocols and efficiency standards.
- Conducted regular inventory audits to maintain accuracy in stock counts and prevent discrepancies or product loss.
- Trained new staff on operational procedures, enhancing team performance and productivity.
- Conducted regular audits of inventory levels, maintaining accuracy in stock reporting.
- Maintained proper documentation for all inbound/outbound shipments adhering to regulatory requirements.
- Led cross-functional teams to achieve operational goals and enhance service delivery quality.
- Developed training materials for staff development initiatives, fostering a culture of continuous improvement.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Assisted in implemented loss prevention strategies by closely monitoring security measures, investigating incidents, and providing employee training on theft deterrence techniques.
- Improved warehouse operations by identifying and addressing problems impacting service delivery.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Sorted and delivered materials to different work areas and staff.
- Moved shipment materials to and from designated areas using lift and hand trucks.
Warehouse Officer Trainee
Programmed
09.2021 - 08.2023
- Trained new staff on operational procedures.
- Conducted regular audits of inventory levels, maintaining accuracy in stock reporting.
- Maintained proper documentation for all inbound/outbound shipments adhering to regulatory requirements.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Improved warehouse operations by identifying and addressing problems impacting service delivery.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Sorted and delivered materials to different work areas and staff.
- Moved shipment materials to and from designated areas using lift and hand trucks.
Cleaner
Strikeforce
12.2020 - 09.2021
- Maintained cleanliness and sanitation standards in various environments, ensuring compliance with health regulations.
- Operated cleaning machinery and tools effectively to enhance operational efficiency and safety.
- Trained new staff on proper cleaning techniques and equipment usage.
- Conducted regular inspections of facilities to identify maintenance needs and improve overall cleanliness.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in industrial buildings.
- Increased cleaning efficiency with introduction of color-coded cloth system to prevent cross-contamination.
- Maintained detailed logs of cleaning schedules and tasks, ensuring accountability and consistency.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
Bar Staff
Eatons Hotel
10.2020 - 12.2020
- Delivered exceptional customer service by efficiently managing bar orders and addressing guest inquiries.
- Maintained a clean and organized bar area for an enjoyable customer experience.
- Provided exceptional service to large groups during events, coordinating drink orders efficiently for timely delivery.
- Participated in staff meetings and provided valuable input on ways to improve overall bar operations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Team Member
McDonalds
06.2020 - 12.2020
- Trained new employees on operational procedures.
- Assisted in inventory management.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Team Member
KFC
01.2017 - 01.2019
- Delivered exceptional customer service in fast-paced environment to enhance guest satisfaction.
- Maintained productive, efficient approach to all tasks.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
Education
Certificate III - Supply Chain Operations
Australian College of Commerce & Management
08-2023
Certificate - Year 10
Singleton High School
01.2018
Skills
- Office administration
- Organization and multitasking
- Critical thinking
- Relationship building
- Records management
- Customer service
- Data entry
- Customer and client relations
- Purchase orders organization
- Strong problem solver
Timeline
Food and Beverage Server
Parklands Resort
03.2025 - Current
Receptionist Administrator
Parklands Resort
12.2024 - Current
Administrative Manager
Stanford Mechanical
10.2024 - Current
Warehouse Officer
Hunter Valley Operations
09.2023 - 10.2024
Warehouse Officer Trainee
Programmed
09.2021 - 08.2023
Cleaner
Strikeforce
12.2020 - 09.2021
Bar Staff
Eatons Hotel
10.2020 - 12.2020
Team Member
McDonalds
06.2020 - 12.2020
Team Member
KFC
01.2017 - 01.2019
Certificate III - Supply Chain Operations
Australian College of Commerce & Management
Certificate - Year 10
Singleton High School
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