Jessica Jackson
Lefroy
Summary
I have a proven history of long term commitment, gaining years of experience through small business management and team work within various organisations. I will bring value and a fresh prospective to your organisation. Hardworking and eager to assist clients with surmounting obstacles through individualised planning, collaboration and innovation. Wealth of life experience and professional education, working within a reflective framework, I work well under pressure and can quickly adjust to preform consistently in most situations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Salesperson
Notard Pty Ltd
11.2021 - Current
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Expanded customer base through targeted prospecting and networking efforts.
- Implemented effective sales strategies to maximize revenue generation.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Viticulturist
Latitude Wines PTY LTD
02.2021 - 10.2021
- Working with a small team and independently to ensure the health and survival of the vines and maximise production for the coming season.
- Harvest of grapes
- Specalised equipment operation
Social Work Practicum Student
Baptcare
07.2020 - 10.2020
- Conducted outreach to local referral sources to build strong partnerships for supportive services.
- Performed client screenings and accurately recorded data in case files to facilitate case coordination services and case management duties.
- Offered community resource guidance to clients to meet family needs for assistance.
- Attended meetings, conferences and training courses to advance professional knowledge of social work.
- Conducted research into what work well and what needed improvement during the shift to digital communication during the COVID pandemic. This information was then collated and translated into data that will be used for future staff training and will endeavor to improve service delivery to rural and remote clients.
- Collaborated and interviewed several other organizations to obtain a large variety of data and stories.
Manager
Camping And Recreation Facility
10.2018 - 07.2020
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Reviewed financial accounts for accuracy and resolved discrepancies
- Pursued every opportunity to learn about accommodation and Tourism business at all levels and improve team member support
- Resolved escalated concerns using professionalism and understanding of all facets of issue
- Planned and implemented team projects to accomplish objectives
- Explained services and products to customers in friendly and engaging way
- Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness
- Created work schedules according to sales volume and number of employees
- Oversaw, trained and encouraged staff promoting culture of efficiency and performance and offering equal opportunity employment
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to our team
Case Management, Social Work Student
Ashley Youth Detention Centre
Jul 2018 - 10.2018
- Worked directly with youth Justice, Legal aid, outside organisations and families to support the needs of our young people
- Adheared to strict confidentiality processes when entering, client information, court information and call logs into the agency computer system
- Verified data integrity and accuracy
- Produced reports and documents for senior team members
- Analyzed departmental documents for appropriate distribution and filing
- Supported Chief Operating Officer with daily operational functions
- Copied, logged and scanned supporting documentation
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies
- Coordinated support for clients and family members
- Advocated for client rights and sought solutions to suit the clients’ best interest
- Provided information for clients to access community resources for assistance
- Performed client screenings and accurately recorded data in case files
- Mediated between family members to facilitate conflict resolution
- Identified and addressed clients’ barriers to self-sufficiency such as substance abuse and educational deficiencies
- Cultivated relationships with potential employers and with referral agencies
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources
Process Worker
George Town Seafoods
Jan 2015 - Aug 2016
- Maintained compliance with health, safety and environment practices
- Kept facility inspection-ready at all times through proactive housekeeping and close monitoring of daily operations
- Set up and verified the functionality of safety equipment
- Made sure that products were produced on time and are of good quality
- Organized work to meet demanding production goals
- Maintained quality assurance and customer satisfaction objectives
- Read and followed standard operating procedures
- Kept work areas clean and neat
- Checked products for grade, color and size
- Built and packed boxes for shipment
- Assisted co-workers whenever possible
- Prepared the fish meat using a knife, vacuum pump and hose
Small Business Managment
Sweet Sensations Deloraine
10.2014 - 04.2015
- Reviewed sales and expense records to make proactive adjustments to policies and procedures
- Put together realistic budgets based upon costs and fees for effectively operating the business
- Communicated all store initiatives and promotions to customers to generate return business
- Remedied tense situations and conflicts by employing communication and conflict resolution skills
- Monitored processes and procedures, making sure that they met all compliance regulations
- Provided outstanding coaching to a team of 5 employees, which boosted efficiency throughout the company
- Followed merchandising guidelines to present visually appealing displays
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events
- Cleaned and organized the store, including the checkout desk and displays
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Organized store merchandise racks by size, style and color to promote visually appealing environment
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Placed special merchandise orders for customers
- Actively pursued personal learning and development opportunities
- Helped drive sales goals and achieve monthly quotas
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
- Determined customer needs by asking relevant questions and listening actively to the responses
- Operated a cash register for cash, check and credit card transactions with 100% accuracy
- Maintained cleanliness and presentation of stock room and production floor
- Identified potential shoplifters and alerted management
- Priced merchandise, stocked shelves and took inventory of supplies
- Dedicated to continuously improving sales abilities and product knowledge
- Bagged, boxed or gift-wrapped sold merchandise per customer's request
- Processed cash and credit payments rapidly and accurately
- Politely assisted customers in person and via telephone
- Answered customer telephone calls promptly and in an appropriate manner
- Replenished supplies, bags and other materials at each cash wrap
- Recommended alternative items if product was out of stock
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Communicated with vendors regarding back order availability, future inventory and special orders
- Alerted customers to upcoming sales events and promotions
Education
Graduate Certificate - Counselling
University of Tasmania
Launceston, TASBachelor Social Work (Honors) - Humanities
University of Tasmania
Invermay, TAS11.2020
High School Diploma -
Nyngan High School
Nyngan, NSW2000
Skills
Certification
- Bachelor Social work Honors
- OSHA certification: Food Handling
- Certificate iv Small Business Management
- Apply First Aid
- ACE Educators Training
- Certificate in Advanced care Planning, palliative care
- Certificate 11 Hospitality
- Certificate 11 Agriculture (application of chemicals)
- Certificate 11 Meat Processing
Hobbies
Food Preserving and traditional food techniques
Camping and Hiking
Exploring new places
Attending Family friendly Festivals
Electric unicycling
Water sports
Learning new skills
Referees
Attached
Timeline
Salesperson
Notard Pty Ltd
11.2021 - Current
Viticulturist
Latitude Wines PTY LTD
02.2021 - 10.2021
Social Work Practicum Student
Baptcare
07.2020 - 10.2020
Manager
Camping And Recreation Facility
10.2018 - 07.2020
Small Business Managment
Sweet Sensations Deloraine
10.2014 - 04.2015
Case Management, Social Work Student
Ashley Youth Detention Centre
Jul 2018 - 10.2018
Process Worker
George Town Seafoods
Jan 2015 - Aug 2016
Graduate Certificate - Counselling
University of Tasmania
Bachelor Social Work (Honors) - Humanities
University of Tasmania
High School Diploma -
Nyngan High School
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