Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jessica Jennings

Adelaide,SA

Summary

My employment background started in hospitality and then has moved to Aged Care. I have strong skills in customer service, cash and EFT handling, working with staff and dealing with a broad range of customers. I am professionally barista trained and enjoy cafe/hospitality work as well as the care side of my work. Within my aged care work I have undertaken Team Leader shifts assisting and supervising teams up to 5 staff. In recent months I have been given the opportunity to work several days a week in an admin role with our Independent Living Unit department and residents.

Overview

5
5
years of professional experience

Work History

ILU Support Officer

LHG Glynde
06.2023 - Current
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications.
  • Developed and maintained relationships with residents to enhance resident satisfaction.
  • Provided technical support to residents, troubleshooting technical issues and providing solutions.
  • Responded proactively and positively to rapid change.
  • Provided assistance to ILU Care Manager
  • Progress notes
  • Archiving documention

Personal Carer, Team Leader, Admin, Hospitality Assistant

Lutheran Homes Glynde
10.2020 - Current
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged residents in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Provided safe mobility support to help residents move around personal and public spaces.
  • Assisted residents with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, and medication administration.
  • Assisted with feeding and monitored intake to help residents achieve nutritional objectives.
  • Documentation and progress notes

Crew Person

McDonalds
07.2018 - 10.2020
  • Worked front counter, drive-thru and other areas.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Controlled line and crowd with quick, efficient service.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Education

Medication Administration Certificate

TIME Education
09.2021

Cert 3 in Individual Support - Aged Care -

Queensford College - Adelaide
03.2021

Our Lady of The Sacred Heart College
03.2021

Skills

  • Resident Relationship Management
  • Records Management
  • Staff Training
  • Work Planning and Prioritization
  • Office Administration
  • Staff Management
  • Privacy and Confidentiality
  • Progress notes
  • Archiving
  • Document organisation
  • Digital file organisation
  • Digital newsletter production

References

Available on request

Timeline

ILU Support Officer

LHG Glynde
06.2023 - Current

Personal Carer, Team Leader, Admin, Hospitality Assistant

Lutheran Homes Glynde
10.2020 - Current

Crew Person

McDonalds
07.2018 - 10.2020

Medication Administration Certificate

TIME Education

Cert 3 in Individual Support - Aged Care -

Queensford College - Adelaide

Our Lady of The Sacred Heart College

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