Jessica Johns

Administration Manager

Axis Injury Management

CAMERON PARK, NSW

10.2017 - Current

Strategically developed and implemented policies, procedures, and administrative systems to enhance operational efficiency and compliance with industry standards.
Provided high-level executive support, managing face-to-face, telephone, and email communications with professionalism and discretion.
Led administrative operations, ensuring seamless business functions, optimizing workflows, and providing strategic guidance to employees and contractors.
Managed the end-to-end preparation of complex Occupational Rehabilitation Reports, including Vocational Assessments, Labour Market Analyses, and Progress Reports, ensuring accuracy and compliance.
Applied expert knowledge of biopsychosocial factors, compensable injuries, work capacity, and return-to-work strategies to drive positive rehabilitation and workforce reintegration outcomes.
Triage and assess incoming referrals, prioritizing cases based on complexity, urgency, and return-to-work status to facilitate efficient case management.
Delivered leadership and mentoring, providing coaching and training to staff on Work Trials, Training Applications, and Transition to Work submissions.
Designed and refined administrative systems, identifying inefficiencies and implementing process improvements to enhance productivity and compliance.
Oversaw data management and reporting, ensuring timely and accurate submissions to SIRA and other regulatory bodies.
Drafted high-quality business correspondence, including executive reports, formal letters, and internal memorandums, demonstrating strong written communication skills.
Managed financial aspects related to workplace rehabilitation services, monitoring budgets, controlling expenses, and optimizing resource allocation.
Ensured compliance with industry legislation, maintaining up-to-date knowledge of Workplace Rehabilitation Services and regulatory requirements.
Served as a key liaison between stakeholders, fostering strong relationships with internal teams, external partners, and government agencies to streamline operations and achieve business objectives.