Jessica Johns
Newborough
Summary
Dynamic professional with a strong background in team leadership and staff training within the hospitality industry. Skilled in implementing quality control measures and maintaining compliance, contributing to improved service standards and guest satisfaction.
Overview
11
11
years of professional experience
Work History
Manager
Gloria Jeans Traralgon
Traralgon
02.2019 - 05.2026
- Oversaw daily operations and staff scheduling, ensuring efficient service in a busy coffee shop.
- Monitored staff performance and addressed issues to uphold service standards.
- Trained and mentored new employees on service standards and product knowledge.
- Managed inventory levels and coordinated supply orders to maintain operational continuity.
- Implemented quality control measures to ensure consistent product excellence.
- Ensured compliance with health and safety regulations in food handling practices.
Waitress
Italian Australian club
Morwell
01.2015 - 11.2017
- Delivered exceptional customer service, enhancing guest satisfaction in a fast-paced dining environment.
- Coordinated with kitchen staff to ensure timely meal delivery, contributing to efficient service.
- Trained new staff on menu items and service procedures, improving team readiness and performance.
- Maintained cleanliness and organization of dining area throughout shifts.
Education
Certificate - Hospitality
TAFE Gippsland
Morwell VIC12-2006
High School Diploma -
Lowanna
Newborough VIC11-2005
Skills
- Operations management
- Inventory management
- Quality control
- Compliance monitoring
- Staff training
- Team leadership
- Customer service
Affiliations
- Volleyball team player
John Katsakis
- Reference for Gloria Jean’s Traralgon
- Email john@jckfamily.com.au
- Phone 0412335563
Timeline
Manager
Gloria Jeans Traralgon
02.2019 - 05.2026
Waitress
Italian Australian club
01.2015 - 11.2017
Certificate - Hospitality
TAFE Gippsland
High School Diploma -
Lowanna