Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessica Johnson

Western Australia ,Perth

Summary

Proven in delivering exceptional customer service and hospitality expertise, notably in several resturants, I excel in multitasking and maintaining professionalism under pressure. Skilled in safe food handling and empathetic guest interactions, I significantly contribute to positive dining experiences and efficient team training, ensuring high service standards.

Overview

1
1
year of professional experience

Work History

Hostess

Raj Khaturia
03.2023 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Hostess

Mamak House
03.2023 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.

Food and Beverage Attendant

Optus Stadium
01.2023 - 08.2023
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.

Retail Assistant

Sharon
02.2023 - 06.2023
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.

Education

MBA - Hospitality Administration And Management

Edith Cowan University
Perth, WA
11.2024

Bachelor of Arts - Sociology Honours

St. Xaviers College, Calcutta
03.2019

Skills

  • Customer Service
  • Effective Multitasking
  • Patience and Empathy
  • Phone Etiquette
  • Hospitality service expertise
  • Special requests handling
  • Safe Food Handling

Languages

English
Native or Bilingual

Timeline

Hostess

Raj Khaturia
03.2023 - Current

Hostess

Mamak House
03.2023 - Current

Retail Assistant

Sharon
02.2023 - 06.2023

Food and Beverage Attendant

Optus Stadium
01.2023 - 08.2023

MBA - Hospitality Administration And Management

Edith Cowan University

Bachelor of Arts - Sociology Honours

St. Xaviers College, Calcutta

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Jessica Johnson