Jessica Johnston
Melbourne,VIC
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Carer
Port Phillip Specialist School
03.2016 - 04.2016
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Provided compassionate and patient-focused care to cultivate well-being.
Waitress
La Porchetta
02.2017 - 02.2019
- Remained calm and poised when dealing with busy shifts.
- Kept server areas clean and stocked to increase efficiency.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Retail Assistant
Aldi
10.2021 - 08.2022
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend products.
- Merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Monitored customers for signs of security concerns and escalated issues to management.
Wait staff
Young And Jacksons
09.2022 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Certificate II in Creative Industries CUA20215 - Animation And Special Effects
Academy of Interactive Entertainment (AIE)
Melbourne, VIC10.2018
Bachelor of Fine Arts - Design and Production, costume design
VCA (The University of Melbourne)
Melbourne, VIC11.2021
Skills
- Retail Support
- Safety and Cleanliness Standards
- Team Cooperation
- Excellent Written and Verbal Communication
- POS Systems
- Merchandising and Display
- Attention to Detail
Certification
- Licensed Victorian RSA
Languages
English
Native or Bilingual
Timeline
Wait staff
Young And Jacksons
09.2022 - Current
Retail Assistant
Aldi
10.2021 - 08.2022
Waitress
La Porchetta
02.2017 - 02.2019
Carer
Port Phillip Specialist School
03.2016 - 04.2016
Certificate II in Creative Industries CUA20215 - Animation And Special Effects
Academy of Interactive Entertainment (AIE)
Bachelor of Fine Arts - Design and Production, costume design
VCA (The University of Melbourne)
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