Jessica Johnston

• Managed end-to-end recruitment processes across multiple business units, from job briefing and advertising to shortlisting, interviewing, and onboarding.
• Partnered with hiring managers to understand workforce needs and develop tailored sourcing strategies.
• Sourced, screened, and assessed high volumes of candidates, ensuring strong role alignment and positive candidate experience.
• Maintained compliance with EA330 recruitment timelines and organizational policies.
• Achieved and exceeded key recruitment metrics including Time to Fill (TTF), client satisfaction, and candidate engagement.
• Conducted reference checks, background verifications, and ensured pre-employment compliance.
• Built and nurtured talent pipelines through proactive networking, database management, and use of recruitment platforms.
• Contributed to process improvements to streamline recruitment workflows and enhance efficiency.
• Coordinated panel interviews and supported hiring managers in decision-making with market insights and candidate recommendations.
• Ensured accurate documentation and reporting for all recruitment activities using ATS and HR systems.

• Enhanced candidate experience by streamlining the recruitment process and improving communication channels.

• Manage high volume workflow to ensure all tasks are efficiently completed to a high-quality standard.
• Handle and effectively respond to candidate enquiries relating to recruitment processes, submissions, and interview scheduling, among others.
• Notify hiring managers of relevant information and/or escalate matters to respective recruitment staff.

• Maintain accurate records of various recruitment data sets and collate information when requested.

Monthly and weekly reporting. These reports include: Time to Fill, PeoplePulse and KPI reports (when my manager was on leave). This involved compiling information and weekly reports involving manipulating data from multiple systems/files.

• Act as a central point of contact for Recruitment and work in a highly collaborative, high functioning team of administrators.
• Supporting and coordinating multiple administration projects across a complex organisation.
• Display initiative and understanding of stakeholder priority, to ensure a customer and client centric approach.
• Being a valued member of a small team and contributing daily to a team platform in a timely and efficient manner.
• Contributing to continuous service improvements with a creative and solutions focused approach.
• Assisting with induction and training of new staff.
• Posted external ads to a variety of job boards.
• Scheduled and conducted 40+ interviews each week on top of advertisment requests, COIs, evergreen links and reporting.

(ANNUAL LEAVE COVER)

• Supervised a team of four, overseeing daily operations and workload distribution.
• Collaborated with senior managers and recruitment partners on all aspects of hiring and staffing (we had 3 new starts at the time)
• Prepared and submitted monthly reports, alongside our daily reporting tasks
• Looked after Service Now (SNOW) cases daily
• Established clear performance expectations for the team, tracking progress and delivering constructive feedback.
• Delegated tasks strategically
• Resolved conflicts effectively
• Provided comprehensive training for new team members, ensuring a smooth onboarding process.

• Coordinated delivery of vehicles to customers nationwide
• ‘Built’ vehicles and sent to factory for production
• Tracked vehicle production movements to give customers a realistic time frame as to when their vehicle would be ready for delivery
• Transacted customer payments
• Ordered accessories for vehicles (pre delivery and aftermarket) and made sure they were fitted to the vehicle accordingly
• ·Dealt with numerous financiers and loan companies to ensure payments had cleared before clients could collect their vehicles
• Directed vehicles from wharf to Genesis studios to have them prepared for collection
• Dealt with in house and external transport companies to send vehicles all over Australia to their required destination
• Worked towards a target each month
• Analysed and stored important documents (customer contracts, IDs)
• Scheduled customers for collection
• Dealt with NSW Department of Premier & Cabinet on numerous occasions to make sure vehicles they had ordered were of standard and delivered on time
• Reported to management daily with updates
• Supported all sales teams with queries and contacted each of their customers

• Analysed departmental documents for appropriate distribution and filing.
• Supported Government Contracts Manager in improving operations and resolving issues to deliver top-notch customer service.
• Carried out day-day office duties accurately and efficiently.
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
• Working with the seller to achieve the best possible price for items being sold in Government Auctions
• Dealing with customer queries
• General Office Admin
• Taking customer payments and invoicing
• Finance Clearance for clamped vehicles going through auctions

• Oversaw inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking.
• Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate management instruction.
• Coordinated office inventory by restocking supplies and placing purchase orders.
• Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
• Prepared packages for shipment, pick-up or courier delivery to customers.
• Answered enquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
• Answered telephone enquiries from clients, vendors and the public.
• Corresponded with clients via email, telephone or post.
• Greeted customers and visitors in person and via telephone calls.
• Kept reception area clean and neat to give visitors a positive impression of the company.
• Took Sales Payments
• Invoiced customers