Jessica Jones
Quinns Rocks,WA
Summary
Dedicated HR Professional eager to enter the next stage of their career to create and implement successful strategies to improve organisational efficiency.
Adept at utilising data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention. An organised and dependable candidate successful at managing multiple priorities with a positive attitude while maintaining a willingness to take on added responsibilities to meet team and organisational goals.
Overview
13
13
years of professional experience
Work History
HR Officer
City Of Stirling
03.2021 - Current
- Provides coaching and mentoring to employees.
- Provides advice and timely support to leaders at all levels, including senior leadership on contemporary recruitment practices
- Assist with developing and monitoring employee recognition programs and events.
- Facilitated virtual, in-person learning sessions.
- Built and maintained professional relationships with vendors and suppliers.
- Process, verify, and maintain workforce related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence
- Developed and implemented onboarding and orientation programs for new employees.
- Assists with writing job adverts and job descriptions.
- Assists with development, implementation, promotion and ongoing enhancement of HR management systems and processes
- Manages and maintains appropriate level of knowledge of award/agreement conditions
- Assists wider Human Resources team with general administrative support and special projects and research on a broad range of Human Resources Practices
- Improves office efficiency by effectively managing internal communications and correspondence.
- Manages full cycle of recruiting, hiring, and onboarding new employees.
- Assists with implementation of people-related services, policies, systems and programs.
- Assists Service Lead HR Operations and HR Business Partner's to deliver Directorates objectives and City's Strategic Workforce Plan.
- Assists HR Business Partner with establishment and occupancy management
- Develops and maintains up-to-date knowledge and awareness of relevant HR and employee development related issues and trends
- Central System Administrator for the Learning Management System (Peoplestreme) and HRIS (Big Red Sky)
- Maintains the Human Resources and Leadership Sharepoint.
- Investigating, problem solving and analysing administrative and process issues to identify best practice for business improvements and improving the customer experience
- Research, compiles statistics, data, preparation of correspondence and other reports as required for the business.
- Advocates for quality and continuous improvement activities in HR to promote innovation into the workplace culture
- Integrated and automated workforce establishment processes to result in real time data between Payroll and LMS system
- Key collaborator on the Talent Acquisition project which involves a full analysis of our recruitment processes, and the changes to improve the customer experience.
- Successfully implemented new Work Experience program
Car Rental Agent
Bayswater Car Rental
12.2017 - 03.2021
- Coordinate rental agreements with customers
- Evaluate customer satisfaction with all products and services and work to solve any problems or concerns customers express
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Managed multiple tasks in high-volume environment.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Helped train new staff on company policies, procedures, systems and standards, boosting productivity.
- Skilled at working independently and collaboratively
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
Assistant Manager
Bonds
10.2015 - 12.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Dealing with unexpected issues, addressing and resolving customer queries
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Supervisor
Priceline
10.2010 - 10.2015
- Applied strong leadership talents and problem-solving skills to maintain team efficiency.
- Responsible for, but not limited to, the Thursday night and weekend supervisor shift, looking after the store with up to four staff members at one time
- The responsibility also involved banking, rostering and administration duties
- Achieved results by working with staff to meet established targets.
- Handled customer complaints and resolved issues.
Education
Foundations of HR -
AIM WA
Floreat2022
Bachelor of Business - Human Resources Management
Edith Cowan University
Perth, WA2018
Certificate IV - Floristry
South Metropolitan TAFE
Murdoch, WA07.2015
High School Diploma -
St. Stephen's School
Duncraig, WA12.2011
Skills
- HRIS database management, including Big Red Sky, Ascender
- Peoplestreme Learning and Performance Management System
- CiAnywhere Document Management
- Knowledge of National Employment Standards, Fair Work Act, WA IR
- Microsoft Suite, One Drive, Sharepoint, Adobe Creative Suite
- Relationship Management System (RMS Salesforce)
- Recruitment and Onboarding including contracts of employment administration
- Specialised HR projects, HR Support
- Ability to apply and interpret enterprise agreements
Timeline
HR Officer
City Of Stirling
03.2021 - Current
Car Rental Agent
Bayswater Car Rental
12.2017 - 03.2021
Assistant Manager
Bonds
10.2015 - 12.2017
Assistant Supervisor
Priceline
10.2010 - 10.2015
Foundations of HR -
AIM WA
Bachelor of Business - Human Resources Management
Edith Cowan University
Certificate IV - Floristry
South Metropolitan TAFE
High School Diploma -
St. Stephen's School
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