Jessica Jones
Huntingdale,WA
Summary
Well-rounded candidate with leadership abilities and talents in emergency management and public relations. Approachable and adaptable with a dedication to assistance. Exceptional integrity, teamwork, organisational skills, and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Auxiliary Police Officer
Western Australian Police
08.2021 - Current
- Utilized clear communication and interpersonal skills to build relationships with people from diverse cultures.
- Supervised and coordinated daily operations of up to 25 officers.
- Motivated and trained team members to become proficient with equipment and daily tasks.
- Observed behaviour of residents individually and in groups to identify suspicious activity.
- Responded to emergency situations and de-escalated hostile confrontations.
- Completed intake paperwork, fingerprints, and searches.
- Recorded facts to prepare reports documenting incidents and activities.
Assistant Customer Service Manager
Woolworth's
06.2011 - 07.2021
- Supervised and coordinated a team of 100 to provide guidance and support and maximize performance.
- Reviewed submitted documents to check compliance and enforce recordkeeping policies.
- Responded to customer calls and emails to answer questions about products and services.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Science - Psychology
Murdoch University
Perth, WA09.2023
Certificate III - Investigations
Strike Training And Consulting
Perth08.2018
Bachelor of Criminology -
Murdoch University
Perth, WA03.2015
Bachelor of Arts - Security, Terrorism And Counter-Terrorism
Murdoch University
Perth, WA03.2015
Certificate III - Sport: Career Oriented Participation
TAFE WA
Perth12.2010
Skills
- Effective Working Relationships
- Teamwork
- Communication
- Leadership
- Report Preparation
- Analysing Data
- Critical Thinking
- Conflict Resolution
- Research
- Calm under Pressure
- File and records management
Timeline
Auxiliary Police Officer
Western Australian Police
08.2021 - Current
Assistant Customer Service Manager
Woolworth's
06.2011 - 07.2021
Bachelor of Science - Psychology
Murdoch University
Certificate III - Investigations
Strike Training And Consulting
Bachelor of Criminology -
Murdoch University
Bachelor of Arts - Security, Terrorism And Counter-Terrorism
Murdoch University
Certificate III - Sport: Career Oriented Participation
TAFE WA
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