JESSICA KEARNS

• Hands-on barista and floor service
• Support shift leadership and staff coordination
• Customer service and issue resolution
• Opening/closing and cash handling support

• High-volume basic bar service (beer, wine, spirits, simple mixes)
• Event setup, service flow, and pack-down
• Festival work incl. Beyond The Valley (BTV)

• Café supervision, barista work, admin, bookings, socials
• Supervised daily operations to ensure team efficiency and productivity.
• Supported staff in implementing wellness programs and initiatives.
• Maintained client records and updated progress reports regularly.
• Monitored equipment use and overall safety of patients.

FOH service, team coordination, cash handling

• Managed inventory levels and coordinated with suppliers for timely deliveries.
• Trained and mentored staff on best practices and customer service techniques.
• Oversaw daily restaurant operations and maintained high service standards.

• Coordinated therapy sessions and scheduled appointments with clients and therapists.
• Maintained accurate client records and ensured confidentiality of sensitive information.
• Prepared reports summarizing patient data for review by the psychologist.

• Seasonal role (Jun–Sep each year, during university summer breaks), 2021–2023
• Supported children with behavioral challenges through individualized intervention plans.
• Monitored children's progress and adjusted support strategies as needed.
• Documented observations and assessments to track behavioral changes over time.

• Seasonal role (Jun–Sep each year, during university summer breaks), 2021–2023
• Developed and implemented individual care plans for each child's needs.
• Collaborated with teachers to create a positive classroom atmosphere.
• Facilitated communication between parents and staff regarding concerns.
• Developed and implemented individualized treatment plans tailored to the needs of each client.