Jessica Kelly
Warrnambool ,Vic
Summary
Hardworking Personal Care Worker, dedicated to compassionate and individualized client care. Manages appointments and medication, assists with bathing and grooming and maintains tidy environments. Dedicated to providing assistance to individuals and families in need. Proficient in assessing individual circumstances, identifying resources and developing plans of action to deliver support. Proven ability to work independently and with team members. Organised and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Disability Support Worker
Southern Stay Disability Services
01.2022 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting clients
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Personal Care Worker
Lyndoch Living
09.2017 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting clients.
- Provided safe mobility support to help patients move around personal and public spaces.
- Developed trust-based relationships with both clients and their families through clear communication and empathetic caregiving approach.
- Recognized and reported abnormalities or changes in patients' health status to Nurse Unit Manger
- Demonstrated respect for client privacy through discreet handling of sensitive information entrusted during care delivery.
- Provided compassionate companionship to clients, engaging in meaningful conversations and activities.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Participated in ongoing professional development to stay current on best practices for personal care work.
- Managed time efficiently while multitasking between multiple clients'' diverse needs and schedules.
- Documented vitals, behaviors, and medications in client medical records.
Sales Assistant Team Member
Kmart
05.2012 - 09.2017
- Delivered exceptional customer experiences by resolving inquiries and addressing concerns promptly and professionally.
- Maintained accurate cash handling procedures, ensuring secure transactions for both the business and customers alike.
- Ensured store presentation met company standards, creating an inviting shopping atmosphere for customers.
- Provided valuable feedback to store managers regarding popular items or potential gaps in inventory selection based on observed customer purchasing patterns.
- Assisted in the training of new team members, fostering a supportive learning environment.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Education
Year 11 -
Warrnambool College
Warrnambool Certificate III - Individual Support
South West Institute of TAFE
Warrnambool, VIC09.2017
Skills
- Certificate 3 Individual support
- Current drivers licence with full comprehensive insurance
- Enthusiastic and eager to learn
- Good communication skills- ability to liaise with clients, families and co workers
- Honest, respectful and reliable
Timeline
Disability Support Worker
Southern Stay Disability Services
01.2022 - Current
Personal Care Worker
Lyndoch Living
09.2017 - Current
Sales Assistant Team Member
Kmart
05.2012 - 09.2017
Year 11 -
Warrnambool College
Certificate III - Individual Support
South West Institute of TAFE
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