Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jessica Kiley-Venn

Assistant Manager
Happy Valley,SA

Summary

With a proven track record at Hungry Jack's, I excel in staff training and development, significantly enhancing service quality through rigorous food safety compliance. My leadership fosters a positive work environment, improving customer satisfaction and operational efficiency. Skilled in inventory control and shift management, I bring a dynamic blend of hard and soft skills to drive restaurant success.

Overview

8
8
years of professional experience
6
6
Certifications

Work History

Assistant Restaurant Manager

Hungry Jack's
08.2024 - Current
  • Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
  • Undertook all essential operations portfolios, including Go 4 Growth (maximizing guest experience through store cleanliness and refined customer service practices), Driving Quality and Profit (reducing food wastage to meet budget, ordering stock in to meet budget and supply/demand requirements) and Unleashing People Power (controlling labour targets and ensuring rosters substantiate restaurant budget requirements, hiring and training all incoming employees)

Assistant Manager

Hungry Jack's
09.2021 - 08.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Managed across 6 separate Hungry Jacks locations, including the highest-earning Hungry Jacks store in South Australia (Firle)

Waitress

Cafe Montagna
01.2021 - 09.2021
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Crew Member

Hungry Jack's
12.2016 - 09.2021
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked well with teammates and accepted coaching from management team.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Education

Certificate of Graduation -

Aberfoyle Park High School
Aberfoyle Park, SA
04.2001 -

Certificate of Graduation -

Thiele Primary School
Aberfoyle Park, SA
04.2001 -

Skills

  • Food safety compliance, applying certified knowledge and procedure to maximise food safety throughout various restaurants

  • Handling and management of cash, including till counting, banking and exchanging of in-store cash through banks

  • Inventory control through setting food waste targets, stocktaking, ordering of stock throughout the business week and transferring goods between restaurants

  • Shift management, including running of restaurants across 6 separate locations

  • Restaurant operations, undertaking various portfolios to meet profit, food wastage and labour targets

  • Opening and closing procedures, efficiently preparing the store for daily opening and undertaking closing procedures to ensure end of service goals are met

  • Scheduling and labor control, including store rostering, crew onboarding and training proficiency

  • POS system management, including the operation and maintenance/troubleshooting of various POS systems

  • Time management, including the formation of weekly/daily shift plans

Accomplishments

  • Crew Member of the Month (2020 - February, August, September, 2021 - March)
  • Promotion from Crew Member straight to Assistant Manager
  • Manager in the highest earning Hungry Jacks store in South Australia (Firle)
  • Manager across 6 separate Hungry Jacks stores in SA


Certification

Certificate III Food and Hospitality (Training Unlimited)

Timeline

Assistant Restaurant Manager

Hungry Jack's
08.2024 - Current

Responding to Small Workplace Emergencies (Chubb Security)

09-2023

RSA (Express Online Training)

10-2022

First Aid (FirstAidPro)

01-2022

CPR (FirstAidPro)

01-2022

Assistant Manager

Hungry Jack's
09.2021 - 08.2024

Proper Handling and Storing of Food (ServSafe)

08-2021

Waitress

Cafe Montagna
01.2021 - 09.2021

Certificate III Food and Hospitality (Training Unlimited)

07-2017

Crew Member

Hungry Jack's
12.2016 - 09.2021

Certificate of Graduation -

Aberfoyle Park High School
04.2001 -

Certificate of Graduation -

Thiele Primary School
04.2001 -

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Jessica Kiley-VennAssistant Manager