Jessica King
Sydney,NSW
Summary
Dedicated hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in a variety of roles including resort management, reception, retail, housekeeping and F&B.
Overview
8
8
years of professional experience
Work History
Teacher
Cornwall Council
09.2021 - 08.2023
- Worked cooperatively with other teachers, staff and parents to help pupils reach learning objectives.
- Supported pupils' physical, mental and social development using engaging activities.
- Registered pupil progress and attendance on database to enable tracking history and maintain accurate records.
- Worked with staff members and teachers to design comprehensive and individualised plans to optimise pupils' education.
Assistant Resort Manager
Walker Leisure
02.2020 - 09.2020
- Managed day-to-day operations of the resort.
- Handled guest complaints and offered solutions to maintain high guest satisfaction rates.
- Developed and implemented promotional strategies to increase occupancy.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Supervised a team of 50+ staff members, created rotas and helped to resolve issues arising during shifts.
Receptionist/ Reception Manager
Walker Leisure
02.2016 - 02.2020
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with housekeeping, maintenance and management to handle guest requirements from check-in through check-out.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Used POS system to process sales, returns, online orders, and gift card activations.
Retail Sales Associate
Next
12.2015 - 02.2016
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Utilized upselling techniques to promote additional products and increase sales.
- Used in-store system to locate inventory and place special orders for customers.
Education
Postgraduate Certificate of Education - Primary Teaching
University of Exeter
Exeter, UK08.2021
Bachelor of Science - Psychology
Plymouth University
Plymouth, UK08.2020
Skills
- Clear Public Speaking Skills
- Sales and Marketing
- Staff Management
- Employee Appraisals
- Training Development
- Customer service
- Payment Processing and cash handling
- Customer and Client Relations
- Telephone Skills
- Database Administration
- Microsoft Office
- Office Administration
Timeline
Teacher
Cornwall Council
09.2021 - 08.2023
Assistant Resort Manager
Walker Leisure
02.2020 - 09.2020
Receptionist/ Reception Manager
Walker Leisure
02.2016 - 02.2020
Retail Sales Associate
Next
12.2015 - 02.2016
Postgraduate Certificate of Education - Primary Teaching
University of Exeter
Bachelor of Science - Psychology
Plymouth University
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