Jessica Klein
Aspendale Gardens,Australia
Summary
Experienced in a diverse selection of beers, liquors, wines, and cocktails, with comprehensive knowledge of the beverage industry. Adept at collaborating within teams, consistently delivering exceptional customer service and meeting the demands of a dynamic bar environment.
Overview
7
7
years of professional experience
Work History
Waitress
Lobster Cave
12.2024 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Bar Crawl Leader/Bartender
Life Is A Beach Party
07.2024 - 10.2025
- Assisted in the bar by making cocktails and preparing drinks, ensuring that service ran smoothly
- Greeted guests and engaged in friendly conversation, providing excellent customer service
- Managed large groups of people in a safe and orderly way
Pharmacy Assistant
Chemist Warehouse
02.2024 - 07.2024
- Received incoming orders and stocked them in the correct places
- Greeted customers and responded to questions with friendly, knowledgeable advice
- Placed orders in accordance with stock needed
- Answered telephone calls promptly and assisted customers by directing calls to appropriate personnel
Bartender
De Vere Hotels
04.2023 - 12.2023
- Training in wines, cocktails, cutlery etiquette, and food safety
- Worked directly with event organizers to ensure events were executed smoothly and in accordance with the plan
- Managed multiple tables and guest interactions while delivering a quality dining experience by providing information on any inquiries that came up with a friendly attitude
- Worked a variety of different events, including weddings, wakes, and corporate parties
Pharmacy Assistant
Terrwhite Chemmart
08.2018 - 03.2023
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products
- Processed payments from customers using cash registers and debit and credit card terminals
- Delivered medications to an array of different patients
- Updated computer systems with current customer information, payments, and inventory
Pharmacy Technician
Hamilton Island Pharmacy/Whitsundays Pharmacy
09.2021 - 11.2022
- Verified order information against computer databases
- Restocked shelves and ordered new stock in when needed, including special requests by customers
- Assisted pharmacist with preparing medications and filling orders
- Greeted customers and provided information about order status, store hours, and pharmacy procedures
Education
Provide Responsible Service Of Alcohol -
CTA Training Specialists
Victoria11.2024
Senior Secondary Certificate Of Education -
Parkdale Secondary College
Mordialloc, VIC10.2020
Provide Responsible Service Of Alcohol -
Galaxy Training
Queensland09.2019
Support The Supply Of Pharmacy Medicines And Pharmacist Only Medicines -
The Pharmacy Guild Of Australia
Victoria09.2019
Skills
- Customer service
- Teamwork
- Fine dining
- Attention to detail
- Adaptability
- Computer and data entry literacy
- Phone etiquette
Timeline
Waitress
Lobster Cave
12.2024 - Current
Bar Crawl Leader/Bartender
Life Is A Beach Party
07.2024 - 10.2025
Pharmacy Assistant
Chemist Warehouse
02.2024 - 07.2024
Bartender
De Vere Hotels
04.2023 - 12.2023
Pharmacy Technician
Hamilton Island Pharmacy/Whitsundays Pharmacy
09.2021 - 11.2022
Pharmacy Assistant
Terrwhite Chemmart
08.2018 - 03.2023
Provide Responsible Service Of Alcohol -
CTA Training Specialists
Provide Responsible Service Of Alcohol -
Galaxy Training
Support The Supply Of Pharmacy Medicines And Pharmacist Only Medicines -
The Pharmacy Guild Of Australia
Senior Secondary Certificate Of Education -
Parkdale Secondary College
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