Jessica Klein
Melbourne,VIC
Summary
Adaptable team player with experience in customer service. Strong communication and problem-solving skills, effectively managing tasks to enhance operational efficiency during peak hours, and ensuring a positive dining experience.
Overview
7
7
years of professional experience
Work History
Waitress
Lobster Cave
Beaumaris, VIC
11.2024 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Took customer orders accurately and efficiently using the point-of-sale system.
- Assisted in maintaining cleanliness and organization of dining area and tables.
- Collaborated with kitchen staff to ensure timely delivery of meals to customers.
- Resolved customer complaints professionally to enhance overall dining experience.
- Supported team members during busy hours to maintain smooth operations.
Pharmacy Assistant
Chemist Warehouse
Kingston Central Plaza , VIC
01.2024 - 07.2025
- Provided customer service by answering questions about medications and services.
- Managed cash register transactions for prescription sales efficiently.
- Educated patients on proper medication usage and potential side effects clearly.
- Restocked shelves and prepared expired drugs for return.
Waitress/Bartender
De Vere Estate
Horsley , England
04.2023 - 12.2023
- Provided exceptional customer service in a fast-paced dining environment.
- Handled guest inquiries and resolved concerns promptly and professionally.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Trained new bartenders on standard operating procedures and service techniques.
- Performed opening and closing duties including restocking supplies.
Pharmacy Assistant
TerryWhite Chemmart
Mentone , VIC
08.2018 - 03.2023
- Verified accuracy of medication orders and entered data into pharmacy system.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Counted and balanced cashier drawers.
Housekeeping Room Attendant
Hamilton Island Enterprises
Hamilton Island , QLD
06.2022 - 01.2023
- Collaborated with team members to ensure timely room turnovers.
- Performed deep cleaning tasks to uphold high cleanliness standards.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
Education
Provide Responsible Service Of Alcohol -
CTA Training Specialists
VIC11-2024
Provide Responsible Service Of Alcohol -
Galaxy Training
QLD09-2022
Senior Secondary Certificate Of Education -
Parkdale Secondary College
Mordialloc, VIC10-2020
Support The Supply Of Pharmacy Medicines And Pharmacist Only -
The Pharmacy Guild Of Australia
VIC09-2019
Skills
- Customer service
- Team collaboration
- Time management
- Attention to detail
- Food safety
- Point of sale (POS) system operations
Languages
English
Native/ Bilingual
Japanese
Limited
Timeline
Waitress
Lobster Cave
11.2024 - Current
Pharmacy Assistant
Chemist Warehouse
01.2024 - 07.2025
Waitress/Bartender
De Vere Estate
04.2023 - 12.2023
Housekeeping Room Attendant
Hamilton Island Enterprises
06.2022 - 01.2023
Pharmacy Assistant
TerryWhite Chemmart
08.2018 - 03.2023
Provide Responsible Service Of Alcohol -
CTA Training Specialists
Provide Responsible Service Of Alcohol -
Galaxy Training
Senior Secondary Certificate Of Education -
Parkdale Secondary College
Support The Supply Of Pharmacy Medicines And Pharmacist Only -
The Pharmacy Guild Of Australia