Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica Klein

Jessica Klein

Melbourne,VIC

Summary

Adaptable team player with experience in customer service. Strong communication and problem-solving skills, effectively managing tasks to enhance operational efficiency during peak hours, and ensuring a positive dining experience.

Overview

7
7
years of professional experience

Work History

Waitress

Lobster Cave
Beaumaris, VIC
11.2024 - Current
  • Provided excellent customer service in a fast-paced dining environment.
  • Took customer orders accurately and efficiently using the point-of-sale system.
  • Assisted in maintaining cleanliness and organization of dining area and tables.
  • Collaborated with kitchen staff to ensure timely delivery of meals to customers.
  • Resolved customer complaints professionally to enhance overall dining experience.
  • Supported team members during busy hours to maintain smooth operations.

Pharmacy Assistant

Chemist Warehouse
Kingston Central Plaza , VIC
01.2024 - 07.2025
  • Provided customer service by answering questions about medications and services.
  • Managed cash register transactions for prescription sales efficiently.
  • Educated patients on proper medication usage and potential side effects clearly.
  • Restocked shelves and prepared expired drugs for return.

Waitress/Bartender

De Vere Estate
Horsley , England
04.2023 - 12.2023
  • Provided exceptional customer service in a fast-paced dining environment.
  • Handled guest inquiries and resolved concerns promptly and professionally.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Trained new bartenders on standard operating procedures and service techniques.
  • Performed opening and closing duties including restocking supplies.

Pharmacy Assistant

TerryWhite Chemmart
Mentone , VIC
08.2018 - 03.2023
  • Verified accuracy of medication orders and entered data into pharmacy system.
  • Managed multiple tasks simultaneously while adhering to strict deadlines.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Counted and balanced cashier drawers.

Housekeeping Room Attendant

Hamilton Island Enterprises
Hamilton Island , QLD
06.2022 - 01.2023
  • Collaborated with team members to ensure timely room turnovers.
  • Performed deep cleaning tasks to uphold high cleanliness standards.
  • Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
  • Cleaned guest rooms, including vacuuming carpets and dusting furniture.

Education

Provide Responsible Service Of Alcohol -

CTA Training Specialists
VIC
11-2024

Provide Responsible Service Of Alcohol -

Galaxy Training
QLD
09-2022

Senior Secondary Certificate Of Education -

Parkdale Secondary College
Mordialloc, VIC
10-2020

Support The Supply Of Pharmacy Medicines And Pharmacist Only -

The Pharmacy Guild Of Australia
VIC
09-2019

Skills

  • Customer service
  • Team collaboration
  • Time management
  • Attention to detail
  • Food safety
  • Point of sale (POS) system operations

Languages

English
Native/ Bilingual
Japanese
Limited

Timeline

Waitress

Lobster Cave
11.2024 - Current

Pharmacy Assistant

Chemist Warehouse
01.2024 - 07.2025

Waitress/Bartender

De Vere Estate
04.2023 - 12.2023

Housekeeping Room Attendant

Hamilton Island Enterprises
06.2022 - 01.2023

Pharmacy Assistant

TerryWhite Chemmart
08.2018 - 03.2023

Provide Responsible Service Of Alcohol -

CTA Training Specialists

Provide Responsible Service Of Alcohol -

Galaxy Training

Senior Secondary Certificate Of Education -

Parkdale Secondary College

Support The Supply Of Pharmacy Medicines And Pharmacist Only -

The Pharmacy Guild Of Australia

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Jessica Klein