Jessica Knipe
Sunbury,VIC
Summary
Customer-oriented Store Manager offering over 9 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
15
15
years of professional experience
Work History
Sign Production and Installer
Macedon Ranges Signs
Woodend
03.2023 - Current
- Heat Pressing
- Weeding Vinyl
- Real Estate Processing
- Sign Preparation
- Sign Installation
- General Assistance
Store Manager
Super Cheap Auto
Various, Victoria
11.2014 - 07.2024
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Assessed, optimized and elevated operations to target current and expected demands.
- Leveraged ERP software to coordinate and enhance inventory delivery.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Oversaw all store operations while generating $300.000+ in monthly sales.
- Boosted sales by 60% by cultivating customer rapport and delivering superior customer service.
- Oversaw POS operations and cash management to reduce errors.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
- Corrected operational discrepancies by developing and executing process improvements.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Store Manager
HAMR Coatings
Hoppers Crossing, VIC
07.2021 - 03.2023
- Managed inventory tracking and physical inventory counts to minimize loss.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Updated and maintained store signage and displays.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
Garden Maintenance Worker
Paul Monkley
Melbourne, Victoria
01.2018 - Current
- General lawn and garden maintenance.
Manager Trainee
KFC
Deer Park & Melton, Victoria
12.2010 - 09.2012
- Training as a Manager Core Skills; Customer service, Taking orders, Stocking up, Counting tills, using Cash Register, cleaning Premises and Equipment, Packing orders, Stock Count, dealing with Customer Complaints, keeping up with first in first out, also making sure we produced Quality food, also making sure we had enough staff on shifts, Completing tasks, producing word and spreadsheet documents.
Customer Service
Melton Chicken Bar
Melton, Victoria
11.2009 - 01.2010
- Organising and preparing foods, cleaning premises and equipment, also making coffee.
- Taking and preparing orders.
Carpet Laying & Site Cleans
Scott McLaren - Carpet Court/Major Flooring Xtra
Melbourne, Victoria
11.2009 - 03.2023
- Maintained safe working environment at all times to avoid injury to workers, owners, children or pets.
- Kept business entrances clean, tidy and professional in appearance.
- Stretched carpet to align with walls, creating smooth surfaces using tack strips tape, tacks and glue.
- Measured, cut and trimmed carpet to fit specific places and work around room features.
- Measured, cut and installed tackless strips to baseboards and walls.
- Repaired subflooring and installed trim to complete flooring jobs.
- Fastened metal treads across door openings to prevent tripping hazards and secured seams.
- Removed and disposed of old carpet and pad before beginning floor prep and installation.
Sign Production and Installation
Star Displays
North Melbourne, VIC
02.2012 - 03.2013
- Heat Pressing
- Weeding Vinyl
- Real Estate Processing
- Sign Preparation
- Sign Installation
- General Assistance
Education
Lakeview College
Victoria2011
Business
YNR Training
2011
Frontline Management
CMR Training
2013
Skills
- Employee supervision and motivation
- Store operations oversight
- Store opening and closing procedures
- Outstanding communication skills
- Risk management
- Operational budgeting
- Accurate cash handling
- Employee training
- Auto market knowledge
- Reliable
- Team-oriented
- Retail inventory management
- Shift checklists
- Staff training and development
- Program implementation
- Sound judgment
- Purchasing and planning
- Cost analysis and savings
- Profit and loss accountability
- Performance improvements
- Schedule management
- Employee development
- Financial administration
- Recruiting and hiring
- Customer retention
- Policy/program development
- Supervision and training
References
Matthew Kouretas
Supercheap Auto Store Manager
0438 589 161
..............................................................
Matthew Steinbergs
Supercheap Auto Area Manager
0420 309 750
.............................................................
Nathan Hooke
Supercheap Auto Assistant Manager
0434 197 797
....................................................................
Daryl Lawrence
Director/Owner
Star Displays
0410 621 144
................................................................
Paul Monkley
Total Lawn Care (Owner)
0422 888 334
...............................................................
Scott McLaren
Major Flooring Xtra
0484 962 967
Interests
I have been playing Hockey for the Melton Hockey Club for over 14 Years, having played in both Junior and State Senior competitions. Was also selected in the North West State Team. I also volunteer with various roles within the club when available.
I am also restoring a vintage Volkswagen convertible which I enjoy when I have the time.
Timeline
Sign Production and Installer
Macedon Ranges Signs
03.2023 - Current
Store Manager
HAMR Coatings
07.2021 - 03.2023
Garden Maintenance Worker
Paul Monkley
01.2018 - Current
Store Manager
Super Cheap Auto
11.2014 - 07.2024
Sign Production and Installation
Star Displays
02.2012 - 03.2013
Manager Trainee
KFC
12.2010 - 09.2012
Carpet Laying & Site Cleans
Scott McLaren - Carpet Court/Major Flooring Xtra
11.2009 - 03.2023
Customer Service
Melton Chicken Bar
11.2009 - 01.2010
Lakeview College
Business
YNR Training
Frontline Management
CMR Training
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