Jessica Kumar
Bardia,Australia
Summary
Capable Police/Intelligence officer with solid background in academic projects and extracurricular activities. Successfully contributed to team projects. Skilled in research and problem-solving, with track record of effective communication and time management. Physically fit and possesses fighting skills, Intelligence skills, attentive skills, and leadership skills.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.
Poised to contribute to team success and achieve positive results. Ready to tackle new challenges for the safety of Australian affairs with dedication and enthusiasm.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Creative Producer
The Photostudio Australia
03.2024 - 07.2024
- Helped individuals create modelling portfolios to enter the creative industry
- Provided tailored guidance for individuals for direction in the creative industry
- Kept long-term relationships with client-base for repeat business and success stories.
- Developed creative strategies to drive growth in key performance metrics.
- Fostered long-term client relationships with attentive account management practices focused on understanding their unique needs and delivering tailored creative solutions.
- Conducted comprehensive market research to inform strategic direction of creative projects, ensuring relevance and impact.
Office Administrator
Coffee galleria
10.2022 - 01.2023
- Answered multi-line phone system, routing calls, handling account orders.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Contributed to a positive work environment by maintaining strong work relationships.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
Gaming and Bar Attendant
Crown hotel Revesby
04.2022 - 09.2022
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Checked ID cards and verified bar guests were of legal age.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Restocked ice, condiments, and snacks.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Ensured compliance with state liquor laws by diligently verifying age requirements before serving alcoholic beverages.
- Learned how to make wide variety of mixed drinks.
- Enhanced customer experience by providing exceptional service and attending to their needs promptly.
- Developed rapport with regular customers, fostering a sense of community within the establishment.
- Notified management of guest complaints for quick, effective resolution.
- Contributed to team success by cross-training in various roles such as server or host when needed, demonstrating adaptability and versatility.
- Implemented effective time management strategies to balance multiple responsibilities during peak hours without compromising service quality.
- Operated POS system to collect payments from customers.
- Performed barista related services.
Customer service
Dan Murphys
01.2019 - 04.2022
- Learning and memorising different types of alcohol.
- Contributed to positive online reviews by delivering exceptional customer service.
- Developed employee training programs, leading to improved customer service scores.
- Generated repeat business through exceptional customer service.
- Handled cash and depositing money end of shift.
- Handled weekly delivery orders of new stock and inventory duties.
- Exceeded sales goals through exceptional customer service and product knowledge.
- Excelled in almost every KPI related competition
Finance Broker
Valiant Finance
03.2021 - 01.2022
- The role at Valiant finance required providing brokerage services for Australian businesses seeking business loans.
- It involved an extensive understanding of the current Australia wide lending market as well as customer service skills. Keeping up to date with changes in lending policies by attending workshops and webinars related to finance brokerage.
- Provided clear communication throughout the loan process, keeping clients informed every step of the way.
- Negotiated favourable terms with lenders, securing advantageous interest rates for clients to promote a business solution approach.
- Managed a diverse portfolio of loans for many different business backgrounds.
- Consistent interaction with financial institutions including the big 4 banks to assist clients with finding a suitable business finance solution
- Applied expert negotiation tactics when liaising between clients and lenders to achieve mutually beneficial outcomes.
Brand Ambassador
Tabcorp
01.2019 - 01.2019
- Worked as a brand ambassador for Keno.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Communicated product information with confidence and educated consumers about company.
- Drove customer engagement by creating interactive activities that showcased the unique features of promoted products.
- Trained new brand ambassadors, ensuring consistency and quality in brand representation.
- Travelled around New South Wales to different venues to promote product awareness.
Waitress
Rashays
01.2017 - 11.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
FOH and Customer Service
Oporto
01.2015 - 01.2016
- This role required providing customer service, handling cash, working on registers, packing meals and taking orders
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Education
Bachelors of Criminology - Criminology
University of Western Sydney
04-2026
High School Diploma -
Macquarie Fields High School
09-2019
Skills
- Calm under pressure
- Integrity and honesty
- Report writing
- Physical fitness
- Emergency management
- Human relations
- Criminal investigations
- Patience and empathy
- Cultural awareness
- Crime prevention strategies
- CPR/First aid certified
- Investigative skills
- Customer Support (6 years)
- Customer Care
- Customer Service (7 years)
- Bilingual (10 years)
- Microsoft Office (10 years)
- Cash Handling (6 years)
- Multilingual
- Sales
- Phone Etiquette (6 years)
- Cold Calling
- Live Chat
- Computer Skills
- Tactical policing
- Data Entry
- POS
- Microsoft
- Computer Operation
- Office Administration
- Computer skills
- Concept development
- Storyboarding
- Content strategy
- Multilingual communication
- Script writing
- Teamwork and collaboration
- Time management
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Active listening
- Decision-making
- Verbal and written communication
- Creative vision
- Public relations
- Goal setting
- Risk assessment
- Professionalism
- Digital media
- Film cutting and editing
Certification
- Responsible Service of Alcohol June 2019 to June 2024
- RCG June 2019 to June 2024
- CPR Certification
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Arabic
Elementary
Timeline
Creative Producer
The Photostudio Australia
03.2024 - 07.2024
Office Administrator
Coffee galleria
10.2022 - 01.2023
Gaming and Bar Attendant
Crown hotel Revesby
04.2022 - 09.2022
Finance Broker
Valiant Finance
03.2021 - 01.2022
Customer service
Dan Murphys
01.2019 - 04.2022
Brand Ambassador
Tabcorp
01.2019 - 01.2019
Waitress
Rashays
01.2017 - 11.2017
FOH and Customer Service
Oporto
01.2015 - 01.2016
Bachelors of Criminology - Criminology
University of Western Sydney
High School Diploma -
Macquarie Fields High School
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