Jessica Lalicz

I am a proactive, highly motivated, focused individual with exceptional communication and interpersonal skills. Methodical with strong problem-solving skills, high level analytical and critical thinking ability aids me to make a positive contribution to the delivery of quality care and services to the aged care sector. Openness to new learning, growth, and adaptability in fitting into different operational environments, have been the basis for my success and rapid progression within aged care. Overall, the combination of these professional attributes, including the ability to get along well with other people from diverse social and cultural backgrounds, enables me to develop professional relations with all stakeholders. I am a positive, energetic, and active individual; therefore, can impact any team for a better frame of mind which dramatics improves the productiveness of work and the environment worked in.

• Reporting and Data analysis
• Expertise in Complaints management and resolution
• Customer experience and engagement
• Problem solving, error detection, investigation and analysis.
• Clinical governance, safety, quality, and compliance
• Inordinate knowledge of aged care and Quality Standards
• Oversee efficient business operations
• Meet and exceed KPIs, targets and objectives
• Staff supervision, leadership, and mentoring
• Promote teamwork, positive staff culture and performance
• Delegation and follow up
• Monitoring, oversight, and evaluation of outcomes
• Confident and articulate communicator and negotiator
• Excellent communication and interpersonal skills, and ability to adapt communication style
• Develop, deliver and participate in on-going training and professional development
• Compliance with legislative regulations and standards
• Review and implement operations and procedures
• Developing and achieving Strategic planning
• Leadership and stakeholder management skills
• Manage continuous improvement within different areas of the business ensuring alignment with Aged Care Quality Standards

• Nutrition and Hydration in Palliative Care - 2022
• Hand Hygiene Nursing/Midwifery Online Module - 2022
• COVID-19 Swab Collation (upper respiratory specimen) - 2021
• COVID-19 Vaccinations for RACF Workers - 2021
• Wound Management Seminar (Smith & Nephew) - 2021
• Basic Life Support and CPR - 2021
• Decision Making Ability and Capacity: How to Assess Them in Persons Living with Dementia - 2021
• Basic Life Support and CPR - 2020
• Pressure Injury Prevention Forum - 2020
• RN Refresher Program - 2019
• Wound Management Seminar - 2019
• Infection Control and AMS Seminar - 2019
• Cannulation and Venepuncture Course - 2018
• Adult and Paediatric initial assessments - 2016

I have many interests which include being as active as possible; mountain biking riding, bush walking, snow skiing, the gym, reformer pilates, and spending quality time with family and friends. I am a passionate person, who strives for the best results in my career and life in general.

• Extensive knowledge of ACQS and accreditation requirements
• Energetic and hardworking with the ability to adapt to the environment very easily
• Prodigious ability to deal with the problems and queries of clients, their representatives, staff, and organisations
• Comprehensive knowledge of clinical systems, procedures, legislation, and regulations
• Courteous and very committed to quality, compliance, and education
• Effective in building and sustaining relationships with patients, customers, staff, and all stakeholders
• Highly developed communication and interpersonal skills
• Friendly and professional with a genuine interest in assisting people
• Active, helpful, and contributing team member with a strong work ethic
• Self-motivated, reliable, resourceful, organised, and efficient
• Ability to establish rapport and maintain professional relationships
• Experienced leader in healthcare management and education
• Analytical skills in identifying issues and finding solutions
• Driver and facilitator of continuous safety, quality compliance and improvement projects
• Proven track record in designing and implementing person and relationship-centered approaches to service delivery
• Mature and responsible, willing, and able to assume higher duties