Jessica Lang
Canberra
Summary
With 10+ years’ experience in sales roles I most enjoy working in a cohesive team that provides excellent customer service and product knowledge. I bring a friendly, self-motivated attitude to the workplace and communicate clearly and effectively. I can negotiate with a diverse range of people, both colleagues and customers. I am highly motivated and enjoy developing new skills and meeting new people.
Overview
17
17
years of professional experience
Work History
Service Officer
Services Australia
01.2023 - Current
Assisting customers with a broad range of Centrelink and MyGov enquiries, delivering accurate information and support to meet diverse service needs.
Updating customer records, assessing sensitive documents and checking eligibility for financial support.
As a Local Peer Support Officer, I provided frontline support to Service Officers by resolving technical issues, guiding them through Operational Blueprints activity workflows and offering practical workarounds for errors-while actively fostering skill development for independent problem solving.
As a Quality Management Officer I review completed activities for accuracy and compliance with procedures, identify errors, implement corrections, and provide constructive feedback to staff to support continuous learning and improvement.
Managed customer complaints and feedback by providing clear explanations, de-escalating aggressive interactions, and working toward effective resolution of issues.
Sales Assistant/Acting 2IC
Prouds the Jewellers
01.2018 - Current
Homewares Coordinator
My House
01.2016 - 01.2018
Support worker/carer
DUO Services
01.2015 - 01.2016
Sales Assistant
Dimitries Jewellers
01.2008 - 01.2010
Education
High School Diploma -
Caroline Chisholm High School
Canberra12-1998
High School Diploma -
Erindale College
Canberra, ACT12-2000
Skills
- Effectively presented and promoted products to customers by highlighting key features and benefits, tailoring individual needs and fostering engagement to drive interest and sales
- Provide customers with an excellent buying experience by greeting customers with a smile, learning their needs, recommending appropriate purchases, answering questions, and handling customer complaints and other issues
- Manage competing priorities whilst maintaining excellent customer service
- Maintaining accurate sales and financial records
- Reviewing and reporting sales performance
- Cleaning and replenishing stock and undertaking stocktake activities
- Excellence in store presentation and display styling
- Propose and facilitate innovation initiatives and contribute to improvement strategies
- Accurate Data entry- proficient in entering and managing sensitive customer information
- Time management skills at prioritising tasks to meet deadlines and maintain efficient workflow
- Customer Service Excellence- committed to delivering high quality service and support across diverse customer needs
- Conflict Resolution- experienced in managing challenging interactions with empathy and professionalism
- Communication Skills- clear, respectful and confident Verbal and written communication with customers and colleagues
- Empathy and Patience- approach every customer interaction with genuine care, patience and understanding
Timeline
Service Officer
Services Australia
01.2023 - Current
Sales Assistant/Acting 2IC
Prouds the Jewellers
01.2018 - Current
Homewares Coordinator
My House
01.2016 - 01.2018
Support worker/carer
DUO Services
01.2015 - 01.2016
Sales Assistant
Dimitries Jewellers
01.2008 - 01.2010
High School Diploma -
Caroline Chisholm High School
High School Diploma -
Erindale College
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