Jessica Lea Botting

• Managing large and small private group tours and charters
• Coordinating with both public and private sector agents and vendors
• Working with individual customers, tour operators and travel agents, including South Australian Tourism Commission and Tourism Australia, to create itineraries and bookings as per requests and requirements

Skills Demonstrated

• Quoting and processing bookings and payments.
• Booking attractions, restaurants, wineries, accommodation, ferry tickets, charter coaches
• Consulting and negotiating with vendors, accommodation providers, coach operations, drivers, ferry crew and other staff members to deliver client satisfaction
• Answering phone and email requests
• Providing quotations (for packaged tours, coach charters, ferry crossings, airport transfers)
• Generating bookings and entering details into the online booking system (tours, charters, ferry crossings, coach transfers)
• Creating invoices and processing credit card payments through the online payment system
• Confirming bookings with customers and venues, creating and updating driver sheets & itineraries
• Proven ability for rearranging bookings and itineraries under pressure for last minute weather disruption days

• Responsible for all tours and charters
• Worked with customers to create itineraries as per their requests/requirements
• Coordinated major event transport for events such as Tour Downunder and Sea and Vines Festivals
• Prearranged cruise ship terminal meet and greet services and coordination of loading buses and operating tours

Skills Demonstrated

• Customer service and communication
• Coordinating the booking of wineries and other venues by answering phone and email enquiries
• Managing bookings and designing innovative tour itineraries (tours, charters, weddings, A2B transfers)
• Providing quotations and negotiating tour components with vendors
• Creating invoices and processing credit card payments online through Westpac Payway system
• Confirming bookings and negotiating booking conditions with customers and venues
• Instructing and rostering drivers and vehicles
• Maintaining the official company website and social media

• Company Overview: Electoral Commission of South Australia ECSA
• 20 years of electoral office experience, skills have advanced to being Officer in Charge of the largest Polling Place in SA, managing a team of up to 20 staff. Tasks including set up/pack down of booths, briefing and supervising staff, creating rosters for meal breaks & role allocations, maintaining smooth voter flow, queue control, ballot box guard security, supervision and distribution of ordinary and declaration votes, assisting elderly, mobility or visually impaired voters, assisting with language interpretation including Auslan. I oversee the neutrality and customer service of electors, address voter complaints professionally, manage VIPs and media teams, brief party scrutineers, and lead the process of counting, sorting, secure packaging, and transporting ballot papers and materials, finally reporting to the counting centre.
• 2025 Federal Election, Officer in Charge, Division of Adelaide
• 2023 Federal Referendum, Officer in Charge, Division of Adelaide
• 2022 Federal Election, Officer in Charge, Division of Adelaide
• 2022 State Election, Polling Booth Manager, Croydon Electorate
• 2019 Federal Election, Polling Booth Manager, Croydon Electorate
• 2018 State Election, Polling Booth Manager, Croydon Electorate
• 2016 Federal Election, Second in Charge, Division of Hindmarsh
• 2014 State Election, Declaration Officer, Croydon Electorate
• 2013 Federal Election, Declaration Officer, Division of Adelaide
• 2010 State Election, Polling Official, Croydon Electorate
• 2007 Federal Election, Declaration Officer, Division of Adelaide
• 2006 State Election, Declaration Officer, Croydon Electorate
• 2004 Federal Election, Polling Official, Division of Adelaide