Jessica Lee

• Responded to inbound customer inquiries, addressing questions, resolving issues, and providing product/service information
• Manage multiple tasks and prioritise customer enquires
• Record and document customer interactions utilising Customer Relationship Management software
• Met and monthly performance targets, including call volume and first-call resolution
• Understanding of insurance products to explain coverage options and policy terms
• Ensure all interactions are compliant with regulations

• Greet and welcome visitors
• Manage switchboard, answering and directing phone calls
• Schedule and confirm appointments, meetings and events
• Perform various administrative tasks, such as invoicing, filing and document management
• Respond to emails and enquiries in a timely manner
• Arrange catering and set up for conference rooms

(Employment was terminated due to business closure)

• Serve alcoholic and non-alcoholic beverages responsibly, adhering to regulations
• Maintain a clean and organized bar area, including stocking supplies and cleaning glassware
• Handle cash transactions, operate a point-of-sale system and payouts
• Comply with legal requirements related to responsible service of alcohol and gambling
• Communicate efficiently with colleagues and managers to ensure smooth operation of the establishment

• Address customer concerns and provide information about medications, dosages, and possible side effects
• Provide guidance and support to pharmacy staff, including training new team members as a team leader
• Ensure compliance with pharmacy policies, procedures, and regulatory standards
• Manage inventory management, including stock rotation and expiration date monitoring
• Effectively communicated with customers to deescalate tense situations and complaints

• Greet and assist customers in a friendly and professional manner
• Provide assistance in inventory management, including stocktaking and restocking merchandise
• Monitor inventory levels and replenish stock as necessary
• Assist in executing promotional activities and seasonal displays

• Greet customers, take orders, and provide friendly and efficient service
• Prepare and serve a variety of hot and cold beverages, including coffee, tea, smoothies, and juices
• Ensure adherence to food safety and hygiene standards during preparation and service
• Assist team members during busy periods, lending a hand wherever needed