Jessica-Lee Pateman

• Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
• Maintained a well-stocked and organized cashier area for optimal productivity.
• Ensured accurate financial records by carefully counting cash drawer at the beginning and end of each shift.
• Handled high-pressure situations with ease, effectively managing long lines during peak hours.
• Collaborated with team members to keep store clean, stocked, and visually appealing for customers.
• Resolved customer complaints professionally, ensuring their continued patronage and overall satisfaction.

• Proficient in conducting thorough assessments of individuals seeking admission to the drug and alcohol rehabilitation centre.

Client Assessment: Conduct comprehensive intake assessments to gather information on clients' substance abuse history, mental health, medical conditions, and social circumstances.

Screening and Eligibility: Evaluate clients' eligibility for admission based on established criteria, ensuring that the rehabilitation centre is the appropriate fit for their needs.

• Skilled in evaluating clients' medical, psychological, and social history to determine appropriate treatment plans.
• Adept at collaborating with multidisciplinary teams to ensure comprehensive care and support for clients on their journey to recovery.
• Documentation: Accurately record and maintain detailed records of clients' assessments, ensuring confidentiality and compliance with organizational policies and legal requirements.
• Collaboration: Work closely with medical professionals, Lawyers, Solicitors, Probation & Parole, Australian Goal System, Counsellors and Support Staff to gather additional insights into clients' needs and tailor treatment plans accordingly.
• Communication: Effectively communicate assessment findings to relevant team members, contributing valuable information to the development of individualized treatment plans.
• Client Engagement: Provide information and support to clients and their families, addressing concerns and answering questions related to the intake process and treatment options.
• Admission Coordination: Collaborate with administrative staff to facilitate the admission process, including necessary paperwork, medical clearances, and orientation to the rehabilitation centre.
• Continuous Improvement: Stay updated on best practices in addiction recovery and treatment methodologies, actively participating in training and professional development opportunities.
• Reduced substance abuse among program participants by implementing targeted prevention strategies.
• Increased community awareness of drug and alcohol issues through organizing and attending educational events and campaigns.
• Evaluated program effectiveness by tracking participant progress and adjusting intervention methods as needed.
• Facilitated support groups for individuals dealing with addiction, fostering a safe environment for personal growth and recovery.
• Developed comprehensive drug and alcohol prevention programs tailored to the needs of clients.
• Collaborated with local organizations to enhance support networks for individuals struggling with substance abuse.

• Versatile and dedicated professional with expertise in culinary arts and customer service. Proven ability to manage both cooking responsibilities and cashier duties in a fast-paced restaurant environment. Adept at preparing delicious meals while providing excellent customer service at the point of sale.
• Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
• Food Preparation: Skillfully prepare and cook a diverse range of dishes, ensuring high-quality and flavorful meals.
• Menu Execution: Execute menu items according to established recipes, maintaining consistency in taste, presentation, and portion control.
• Kitchen Organization: Maintain a clean and organized kitchen workspace, adhering to sanitation and safety standards.
• Collaboration: Work closely with kitchen staff to coordinate meal production, ensuring timely and efficient service.
• Quality Control: Monitor food quality and freshness, promptly addressing any issues to uphold the restaurant's standards.

Cashier:

• Point of Sale Operations: Efficiently handle customer orders and process transactions accurately using the POS system.
• Customer Interaction: Provide friendly and attentive customer service, addressing inquiries, and ensuring a positive dining experience.
• Cash Handling: Manage cash register and handle cash transactions, adhering to established cash-handling procedures.
• Order Accuracy: Confirm and communicate customer orders with the kitchen staff to ensure accuracy and timely delivery.
• Upselling: Suggest additional menu items or promotions to enhance customer satisfaction and increase sales.
• Multi-Tasking:

• Improved guest satisfaction by implementing efficient check-in and check-out procedures.
• Boosted occupancy rates through effective marketing and promotional strategies.
• Enhanced park cleanliness and safety by conducting regular inspections and maintenance.
• Delivered exceptional customer service, addressing guest concerns promptly and professionally.
• Operational Oversight: Manage all aspects of daily caravan park operations, including reservations, maintenance, and guest services.
• Customer Relations: Foster positive relationships with guests, addressing inquiries, concerns, and ensuring a welcoming atmosphere.
• Team Leadership: Supervise and coordinate the efforts of park staff, providing guidance and support to maintain high standards of service.
• Facility Maintenance: Oversee the maintenance and cleanliness of facilities, ensuring a safe and enjoyable environment for guests.
• Marketing and Promotion: Collaborate with the marketing team to develop and implement promotional activities to attract new guests and retain existing ones.

Kids and Adult Activity Club Consulting:

• Program Development: Create, plan, and implement a diverse range of engaging activities for both children and adults, ensuring a variety of options to meet diverse interests.
• Consultation: Collaborate with guests and staff to gather feedback and preferences, tailoring activity programs to suit the demographic and preferences of the park's visitors.
• Event Coordination: Organize and execute special events, themed nights, and seasonal activities to enhance the overall guest experience.
• Budget Management: Develop and manage budgets for activity programs, ensuring cost-effectiveness while maintaining high-quality experiences.
• Promotion: Actively promote and communicate upcoming activities through various channels, encouraging guest participation and engagement.

• Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
• Assisted in increasing bakery sales through effective product merchandising and displaying attractive, fresh baked goods.
• Maintained high-quality standards by following proper baking techniques and adhering to strict hygiene guidelines.
• Contributed to a positive work environment by collaborating with team members and assisting in various tasks as needed.
• Supported efficient operations by maintaining accurate inventory levels and promptly restocking supplies.
• Ensured consistent quality of bakery products by conducting regular taste tests and adjusting recipes when necessary.
• Expedited customer orders through effective communication with the baking team, ensuring timely completion of requested items.
• Maintained a very clean work environment.

• Enhanced customer satisfaction by taking accurate and timely phone orders for takeout.
• Expedited order processing for reduced wait times and increased customer satisfaction.
• Maintained a clean and organized work area, ensuring efficient service throughout the shift.
• Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
• Provided excellent customer service by addressing inquiries and resolving issues promptly.
• Increased repeat business through friendly interactions and prompt attention to special requests.
• Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders.
• Conducted regular inventory checks, minimizing shortages and optimizing stock levels for peak hours.
• Verified orders before handing them over to customers, ensuring accuracy and reducing complaints.
• Food Preparation: Expertly prepare and cut potatoes for frying, ensuring consistency in size and quality for scallop & hot chip production. Batter the cocktail fish, scollops & seafood sticks.
• Cooking Expertise: Operate deep fryers and other cooking equipment to produce perfectly cooked hot chips and other menu items.
• Inventory Management: Assist in managing inventory levels of food products, ensuring freshness and minimizing waste.
• Kitchen Organization: Maintain a clean and organized workspace, following food safety and sanitation guidelines.
• Team Collaboration: Work closely with kitchen staff to coordinate food preparation and ensure timely service. helping to ensure repeat service.