Jessica Holland
Browns Plains
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Cultural Liaison
Queensland Corrective Services
02.2023 - Current
- I engage with the community, Key stakeholders liaison and work with key interest groups within the criminal justice system.
- Create complex reports and documentation within a legislatively controlled environment.
- Communicate effectively with prisoners, staff, management and external service providers.
- Interpret and apply current legislation, policies and procedures.
- Apply risk assessment instruments and processes within the criminal justice system.
- Helped prisoners navigate social services system and access needed resources.
- Approached issues proactively to best meet current and future community needs.
- Facilitated community participation to maintain cultural, social and family support.
- Maintain behaviour and attitude that is to be modelled in a correctional environment.
Roster Officer
Queensland Corrective Services
07.2022 - 02.2023
- Exceeded goals through effective task prioritization and great work ethic.
- Collaborated with team members to achieve target results.
- Assist in the development of rosters to meet operational needs that are in accordance with award provisions and other associated industrial instrument.
- Prepare and generate centre rosters and distribute information to staff on rostering allocation.
- Process staffing variations in consultation with managers as appropriate.
- Validate employees timesheets to ensure correct payments
- Provide information to management regarding roster costs and estimates.
- Review leave entitlements for staff and advise on outstanding balances and excess leave as required.
- Ensure leave is approved in accordance with delegations.
- Provide administrative support.
- Maintain filing system.
- Respond to general Human Resource enquiries.
- Maintain confidentiality regarding Human Resource information.
Administrative Officer
Queensland Corrective Services
02.2022 - 07.2022
- Provide administrative functions and confidential administrative support for the centre including, word processing, data entry, spreadsheets, photocopying, filing activities and taking minutes at various meetings
- Provide support to other staff on administrative issues and assist with the preparation of memorandums, reports and correspondence
- Answer general enquiries at reception and direct visitors as required, screen telephone calls and redirect enquiries to appropriate areas of the office and centre.
- Manage mail and mail register
- Maintain filing and recording system ensuring the confidentiality of all documentation handled
- Ensure the security of files and appropriate access to the files by relevant staff and approved external agencies
- Undertake archiving of files and records in accordance with legislative requirements
Administrative Office Assistant
Jayden Holland Fabrications
01.2018 - 01.2022
- Handled day-to-day office activities and operations including invoices and receipt data entry.
- Deal with Job queries with kindness, patience and clarity to ensure positive customer satisfaction and resolution.
- Assessed client satisfaction and communicated issues to the business owner.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department.
- Designed electronic file systems and maintained electronic and paper files.
- Improved productivity initiatives, including coordinating itinerary and scheduling appointments.
- Scheduled and confirmed appointments for management.
- Managed clerical needs of company, including copying, faxing and file management.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Generated shipment invoices, prepared packages and set up courier deliveries for customers.
- Organized files, faxed reports and scanned documents.
- Maintained all office files, both electronic and hard copies.
Education
Certificate III - Business Administration Legal
TAFE Queensland
Acacia Ridge, QLD03.2021
Skills
- Professionalism
- Accountability
- Open and clear communicator
- Information Confidentiality
- Strong verbal and written communication
- Personable and outgoing
- Fair and open minded
- Efficient multi-tasker
- MS Office proficiency
- Exceptional Telephone Etiquette
- Cultural Diversity
- Cultural Awareness
- Conflict Resolution Skills
References
Queensland Corrective Service
Jo Hoare - Manager Business Services
07 5460 8530
Queensland Corrective Service
Karren Miller - Human Resource Officer
07 5460 8520
AFM Insurance Brokers
Eliza Lepper - Manager
0420524911
Timeline
Cultural Liaison
Queensland Corrective Services
02.2023 - Current
Roster Officer
Queensland Corrective Services
07.2022 - 02.2023
Administrative Officer
Queensland Corrective Services
02.2022 - 07.2022
Administrative Office Assistant
Jayden Holland Fabrications
01.2018 - 01.2022
Certificate III - Business Administration Legal
TAFE Queensland
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