Jessica Leggo
Airport West,VIC
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Motivated professional. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Hardworking and reliable with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Ambitious, career-focused job seeker, anxious to obtain an entry-level [Job Title] position to help launch career while achieving company goals. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Highly effective at resolving technical issues, improving communication, and maximizing productivity.
Overview
18
18
years of professional experience
Work History
Health Project Officer
BENDIGO KANGAN INSTITUTE
2006.08 - Current
- Processing of new student admissions from application and assessment right through to induction, enrolment, and completion
- Ensure applications on DSR/JR+, including making offers to applicants on Bendigo Kangan Institutes courses, are actioned in a timely manner
- Work collaboratively with a range of internal and external stakeholders, including Dental practices, Education and Learning specialists, Traineeship Apprentice officers and Apprenticeship services
- Action post enrolment activities including course withdrawal, fees refunds, credit transfers, continuing enrolment, general enquiries etc
- Ensure master spreadsheets are up to date and accurate at all times so information is readily available for the Dental Coordinator, Lead Educator, teachers and external stakeholders
- Work independently to quality check student enrolment paperwork pre & post induction
- Prepare agendas for team meetings and accurately record and present minutes
- Communicate and liaise with teaching departments and the relevant internal staff in relation to administrative and academic issues.
Senior Administration Officer
BENDIGO KANGAN INSTITUTE
2018.11 - 2020.08
- Co-ordinate the P funded enrolment process for external, internal and business development stakeholders within the Workplace Delivery Team for the Construction and Industrial Department
- Monitor and manage administration staff workflows within each project for approximately 700 plus students
- Ensure the enrolment process is followed from the beginning of the student’s journey right though to receiving their certificate
- Set up of spread sheets for each course and keeping them up to date, maintained and accurate at all times
- Ensure all documents are quality checked and follow up for outstanding information if required
- Create, manage and maintain student profiles on the ASMS database system and Moodle platform
- Track trainer calendars and student contact on a daily basis and update their information on spread sheets
- Apply for continuing enrolments, credit transfers, withdrawals, and completions as requested
- Check certificate check to ensure student certificates have been issued
- Daily Project Support for trainers with student, ASMS and Banner data issues
- Escalate to Student Administration or ASMS support if required to help problem solve
- Run daily Banner reports
- Manage the external delivery mailbox and allocate enquiries to the administration team members as well as send leads to Business Development staff as required
- Ensure regular data cleaning is done and make sure that all spread sheets are accurate
- Back up spread sheets daily
- Authorised Enrolment Delegate
- Started training on the new DSR (Digital Student Records) system
- Being a point of contact for any campus management issues including car parking, campus maintenance, IT requirements, consumables and materials requirements
- Course responsibility for Certificate III in Allied Health Assistance VETDSS, Certificate III in Dental Assisting and Certificate IV in Dental Assisting
- Preparing online assessments for applicants
- Assisting with new student enrolments
- Maintaining spreadsheet with student results
- Maintaining spreadsheet with student enrolments
- Assisting new students with queries
- Assisting current students with queries
- Work closely with coordinators / teachers on a daily basis required
- Processing student training plans which also includes updating with any changes to completion dates and units
- Enrolment process for new and continuing student
- Attending Career Expos.
Compliance Administration Officer
COMMUNITY TRAINING INITIATIVES/VIA CAREERS NETWORK
2012.09 - 2016.04
- Receipt and process documentation from clients and enter into database and ensure it is up to date and accurate at all times
- Liaise directly with Kangan Institute Business Development Solutions Department to ensure accuracy of all enrolment, qualification and completion documentation for candidates
- Quality check completed client documentation (i.e
- Enrolment forms, LLN, Third Party Reports, Record of Meetings, Assessment Results, Training Plans, Cluster documentation, video footage and photos)
- Completion of tick sheet forms for the Student Records department to process results in their Student Management System
- Ensure process is completed within a timely manner in order to expedite payment of income owing
- Maintain a relationship with key contacts at Kangan Institute in relation to compliance training documentation under the auspice arrangements and give feedback to CTI management
- Liaise with internal and external staff and stakeholders including Kangan Institute Student Records department for queries regarding eligibility, resulting and certificates for students
- Provide efficient and effective high level office support as required to CTI and Kangan Institute.
Administration officer
BENDIGO KANGAN INSTITUTE
2014.09 - 2014.12
- Co-ordinate the P funded enrolment process for external, internal and business development stakeholders within the Workplace Delivery Team for the Construction and Industrial Department
- Monitor and manage administration staff workflows within each project for approximately 700 plus students
- Ensure the enrolment process is followed from the beginning of the student’s journey right though to receiving their certificate
- Set up of spread sheets for each course and keeping them up to date, maintained and accurate at all times
- Ensure all documents are quality checked and follow up for outstanding information if required
- Create, manage and maintain student profiles on the ASMS database system and Moodle platform
- Track trainer calendars and student contact on a daily basis and update their information on spread sheets
- Apply for continuing enrolments, credit transfers, withdrawals, and completions as requested
- Check certificate check to ensure student certificates have been issued
- Daily Project Support for trainers with student, ASMS and Banner data issues
- Escalate to Student Administration or ASMS support if required to help problem solve
- Run daily Banner reports
- Manage the external delivery mailbox and allocate enquiries to the administration team members as well as send leads to Business Development staff as required
- Ensure regular data cleaning is done and make sure that all spread sheets are accurate
- Back up spread sheets daily
- Authorised Enrolment Delegate
- Started training on the new DSR (Digital Student Records) systems
Education
Certificate III in Business -
Kangan Institute
2007-01
Diploma of Hairdressing -
Academy of Hairdressing
2004-01
Certificate II in Retail Operations -
Training Cynergies
2003-01
Certificate III in Retail Operations -
Kangan Institute
2001-01
Secondary -
Gladstone Park Secondary College
2000-01
Skills
- With experience working in the VET sector for over 17 years, I have acquired excellent verbal, written and electronic communication skills with the ability to produce high quality results and maintain a high standard in auditable processes. I am proficient in Microsoft Office Suite, DSR (Digital Student Records), JR+ (SMS), Heat, ASMS (SMS), Banner (SMS), and BKSB (Language, Literacy & Numeracy Testing). I’m confident, enthusiastic, self-motivated and goal orientated. I enjoy working within a team environment as well as the ability to work autonomously. Other interests are problem solving and looking for ways to improve current work processes. I also pride myself on my organisational skills.
- Document Management
- Proficient in [Software]
- Document Coordination
- Workflow Coordination
- Presentation Skills
- Deadline Adherence
Professional Development 2020-2023
- Security in the Workplace
- Sexual Harassment in the workplace
- Work Health and Safety
- Fraud and Corruption Training
- Records Management Responsibility – Confidential documentation handling
- Equal Opportunity in Employment
- Integrity
- Child Safe Training - Awareness, Policy, Procedures and Mandatory Reporting of Suspected Child Abuse
- Emergency Training – what to do in case of a fire, armed gunman, 000 assistance needed
- Bullying Training - identifying and reporting
- Incident and Hazard reporting
References
- Venessa Curatolo, Dental Coordinator, Kangan Institute, 0413 646 988
- Danielle McGowan, Business Insights Lead, Kangan Institute, 0432 493 217
- Jane Howard, Head of Education and Training, Inclusion Melbourne, 0400 525 497
Affiliations
- Cooking and trying new restaurants
- reading
- dancing
- spending time with my family
- traveling
Timeline
Senior Administration Officer
BENDIGO KANGAN INSTITUTE
2018.11 - 2020.08
Administration officer
BENDIGO KANGAN INSTITUTE
2014.09 - 2014.12
Compliance Administration Officer
COMMUNITY TRAINING INITIATIVES/VIA CAREERS NETWORK
2012.09 - 2016.04
Health Project Officer
BENDIGO KANGAN INSTITUTE
2006.08 - Current
Certificate III in Business -
Kangan Institute
Diploma of Hairdressing -
Academy of Hairdressing
Certificate II in Retail Operations -
Training Cynergies
Certificate III in Retail Operations -
Kangan Institute
Secondary -
Gladstone Park Secondary College
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