Jessica Le Vasseur
LISAROW,NSW
Summary
Friendly Receptionist with a background in various office and customer service settings. Good multi-tasker with great time management abilities and resourceful approach.
Overview
17
17
years of professional experience
Work History
Office Cleaning Contractor
Sanitarium
07.2024 - Current
- Part-time evening position.
- Provide thorough and efficient professional office cleaning services.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Working independently and in a team environment.
- Managed time efficiently to complete all tasks within deadlines.
Receptionist
Sapphire Palms Hotel
01.2024 - Current
- GuestPoint PMS and third party booking sites.
- Greeting guests upon arrival, responding to requests, parking, concierge.
- Manage reservations, group bookings, cancellations, deposits, and room assignments.
- Answering phones, online enquires and emails.
- Administrative tasks eg. Night audit, data entry, update online rates.
- Liaising with housekeeping, night shift, and manager.
- Maintaining reception, pool, recreation, barbeque and common areas.
Warehouse Inventory/Customer Service
Roofrack & Towbar World
02.2021 - 07.2024
- Face-to-Face customer service, answering phones, creating invoices, taking payments, scheduling installations.
- Order individual stock, create purchase orders, lodge warranties and online orders.
- Manage and maintain an efficient warehouse layout, maximising storage space and facilitating easy access to materials.
- Resolve inventory discrepancies by carrying out regular stock-take.
- Process paperwork to expedite handling of shipped and received goods.
- Self-motivated, with a strong sense of personal responsibility.
Receptionist
Brighton Apartments Pty Ltd
10.2020 - 02.2021
- Christmas Casual position.
- Intermediate with RMS Cloud PMS.
- Used Eftpos to take payments, balanced accounts, ran ran daily reports to verify totals.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Cafe Team Leader
WHOS Cafe/Kitchen
08.2019 - 05.2020
- Oversaw cold-food preparation, serving and cleaning procedures for a 70+ resident on-site cafe.
- Received deliveries, monitored inventory and supplies to prevent waste.
- Maintained compliance with the company's new policies and procedures for food safety, sanitation, and quality during the Covid-19 lockdown period.
- Worked well in a team setting, providing support and guidance.
Front Desk Receptionist
Gosford RSL Club
05.2014 - 08.2019
- RoomMaster and Siteminder PMS.
- Maximised sales revenues through upselling, memberships and marketing programs.
- Trained new reception and housekeeping staff.
- Organized, maintained and updated information in computer databases.
- Daily room service, monthly stocktake, night audit procedures.
- Opening/closing duties – Worked autonomously and in a team.
Receptionist
Butterfly Touch Hair and Beauty
01.2008 - 03.2014
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Day-to-day running of front desk reception and ad hoc duties as needed.
Education
Senior First Aid Certificate (Current)
Vital First Aid Training Services
2020
Certificate III of Business Administration
Gosford TAFE
2014
Diploma in Beauty Therapy
Advanced Careers College
2008
Skills
- Courteous and Professional
- Reliable and Responsible
- Assessed 90 WPM typing speed
- Multi-tasking and Work Prioritisation
- Property Management Software Experience
- Excellent Customer Service
- Departmental support
- Data Entry/Record Management
- Front- and Back-of-House Coordination
References
Available on Request
Timeline
Office Cleaning Contractor
Sanitarium
07.2024 - Current
Receptionist
Sapphire Palms Hotel
01.2024 - Current
Warehouse Inventory/Customer Service
Roofrack & Towbar World
02.2021 - 07.2024
Receptionist
Brighton Apartments Pty Ltd
10.2020 - 02.2021
Cafe Team Leader
WHOS Cafe/Kitchen
08.2019 - 05.2020
Front Desk Receptionist
Gosford RSL Club
05.2014 - 08.2019
Receptionist
Butterfly Touch Hair and Beauty
01.2008 - 03.2014
Senior First Aid Certificate (Current)
Vital First Aid Training Services
Certificate III of Business Administration
Gosford TAFE
Diploma in Beauty Therapy
Advanced Careers College
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