Summary
Overview
Work History
Education
Skills
Timeline
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Jess Lever

17 Brooke Crescent Blairgowire,VIC

Summary

  • I am an experienced food runner with a proven track record at Hotel Sorrento, excelling in customer service and order accuracy.
  • I am a friendly, outgoing and hard worker who has excellent communication skills and I am committed to ensuring customers have a positive dining experience.
  • I have demonstrated efficiency in a fast-paced environment, consistently delivering exceptional service.
  • I recognise the importance of improving customers' overall dining experience through swift delivery of meals, and by maintaining clean and organized food stations.

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Overview

2
2
years of professional experience

Work History

Food Runner

Hotel Sorrento
Sorrento, Victoria
11.2023 - Current
  • Checked all dishes before delivering them to ensure quality standards were met.
  • Delivered food to guests in a timely manner while following safety protocols.
  • Ensured that all orders were correct before leaving the kitchen area
  • Informed servers of any special dietary needs or allergies communicated by customers.
  • Greeted and welcomed customers as they arrived at the restaurant.
  • Provided exceptional customer service, responding promptly to requests and concerns.
  • Resolved customer complaints quickly and efficiently while adhering to company policies.
  • Maintained a clean and organized work area throughout shift operations.
  • Replenished water glasses, bread baskets, condiments and other necessities during meal service.
  • Assisted in training new staff members on restaurant operations and procedures.
  • Assisted with the setup and breakdown of the dining area before and after service hours.
  • Maintained knowledge of menu items and daily specials to answer customer inquiries.

Education

Padua College - Year 12
Mornington, VIC

First Aid Certificate

Sport Training Course

Surf Rescue Certifcate

Skills

  • Excellent communication skills
  • Restaurant etiquette
  • Teamwork and collaboration
  • Customer service
  • Food allergy awareness
  • Order accuracy
  • Food safety
  • Menu knowledge
  • Time management

Timeline

Food Runner

Hotel Sorrento
11.2023 - Current

Padua College - Year 12

First Aid Certificate

Sport Training Course

Surf Rescue Certifcate

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Jess Lever