Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Liauw

Rouse Hill,NSW

Summary

I am highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. I have a strong problem solving and critical thinking skills.


I am an outgoing person with experience overseeing multiple tasks and finished tasks before the due date. I am a hardworking professional committed to providing outstanding customer service and assistance. I am also a detail-oriented team player with strong organizational skills.


I am a quick learner and have the ability to handle multiple projects simultaneously with a high degree of accuracy. I have an excellent skills with all Microsoft Offices and their tools. I have worked effectively with cross functional teams in ensuring operational and service excellence.

Overview

16
16
years of professional experience

Work History

Contract Coordinator

Consortio
05.2023 - Current
  • Drafted, reviewed and revised contracts for accuracy and completeness.
  • Addressed contract disputes and provided advice and guidance to resolve issues.
  • Monitored incoming contracts and service agreements for correct pricing and information.
  • Oversaw contracts for different departments using both manual and automated strategies.

Fire Protection Designer - Casual / Freelance

Fire Safe Australia & New Zealand
09.2015 - Current
  • Provided sketches, electronic models and diagrams for proposed fire protection systems in new construction and for retrofitting.
  • Designed systems to comply with on-sight considerations such as protection of electronic property, flood dangers and other restrictions.

Timesheets Officer

Consortio
01.2023 - 05.2023
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Completed Contractors Timesheets with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Sorted documents and maintained organized filing process.
  • Organized, sorted, and checked input data against original documents.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Created and maintained data entry logs to track data entry activities.

Administration Assistant

Fire Safe Australia And New Zealand
09.2015 - 07.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Recorded expenses and maintained accounting records.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Created and maintained databases to track and record customer data.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.

Customer Service Reservation Agent

Rydges Hotel World Square
12.2010 - 01.2012
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Provided customers with information about availability and pricing.
  • Resolved various issues and discrepancies for customers.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Worked closely with front desk to achieve full occupancy of property.
  • Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.

Food and Beverage Attendant

Hilton Hotel Sydney
09.2007 - 12.2010
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Provided guests with information about menu items, specials and promotions to provide quality service.
  • Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
  • Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Education

Graduate Diploma - Business Management

Holmes Institute
Sydney
2008

Year 11 Preliminary -

Our Lady of The Sacred Heart
Kensington, NSW
2006

Skills

  • Verbal and Written Communication
  • Social Perceptiveness
  • Telephone Etiquette
  • Project Support
  • Proposal Preparation
  • Advanced Excel Spreadsheet Functions
  • Contract Interpretation
  • Administrative Management
  • Customer Care
  • Contract Reviews and Edits
  • Quick learner
  • Adapt quickly

Timeline

Contract Coordinator

Consortio
05.2023 - Current

Timesheets Officer

Consortio
01.2023 - 05.2023

Fire Protection Designer - Casual / Freelance

Fire Safe Australia & New Zealand
09.2015 - Current

Administration Assistant

Fire Safe Australia And New Zealand
09.2015 - 07.2021

Customer Service Reservation Agent

Rydges Hotel World Square
12.2010 - 01.2012

Food and Beverage Attendant

Hilton Hotel Sydney
09.2007 - 12.2010

Graduate Diploma - Business Management

Holmes Institute

Year 11 Preliminary -

Our Lady of The Sacred Heart

Similar Profiles

CREATE PROFILE
Jessica Liauw